514 Cell Phone Repair - Sacramento, California

CrushedPainter

I paid for a screen repair on Oct 4 2024, I keep calling to try to get in contact with the girl behind the counter but get screened. The couple times I've gotten in contact with her i get told "the parts are not there" or that "it needs more parts". She keeps reassuring me that she will call me when the repair is done but I have received no calls. I have even driven down to the location to try to get an update and the place will be closed randomly while being listed as open on maps. It took me this long to leave a bad review because I try to be patient. But I called again on 11/29/24 and today 12/1/24 to see if my phone is ready for pick up and unsurprisingly nobody picks up the phone, the main phone line listed on maps goes nowhere and the phone number she gave me to contact her on has not once been answered. Is this a scam? is this incompetence? Might never know because at this point I am not sure I will ever see that phone again. As of now I am out a $300 phone and contemplating if going to small claims is even worth the hassle.

Edit as of 12/5/24

Well I was informed over text that my phone is "broken" and after reviewing the return policy on the receipt and learning that this company has no obligation to refund me for a phone screen repair that resulted in the phone being non operational. And it taking me posting this negative review to get any response back on 12/3/24. this girl gave me the same excuse she gave the other person who left her a 1 star review "that there was a family emergency" which if true is sad but convenient that this is not the first time this excuse was used. So since I wont be getting my money or a working phone back I have no reasons to pull any punches with this "business" which is a total scam and waste of time and money.

So in the end it took me 2 months to be told my phone is broken when I originally took it in for a screen repair that I was told would take a week to complete. If that is not enough to make you take your money elsewhere I do not know what will.

Rana Shujaat Maalik

I recently visited 514Phone Repair and had an outstanding experience. The staff was incredibly knowledgeable and friendly, addressing my phone issues with professionalism and efficiency. The repair was completed quickly, and my phone now works perfectly. The pricing was very reasonable, especially considering the high quality of service provided. They also offered helpful tips on how to maintain my phone in optimal condition. I highly recommend 514Phone Repair for anyone in need of reliable and swift phone repair services.

5plusMee 5plusMee

Honestly I wanted this place to work out. I called and got a quote for iPhone 11 back which was a good price . I ended up taking it there and she told me it’s takes a day In a half her tech had to get the back piece . I said don’t worry it’s a kids phone and I don’t need it right away and she said she had to take it to another store far away to use the laser this is Thursday . Monday comes around and she says on Tuesday afternoon because it wasn’t done yet. I call Tuesday and she says oh the piece just got here and she’s sorry fed ex was so late which she didn’t tell me the day before she said it’s just not ready . Mind you im calling her every other day she’s not calling me which is very unprofessional if you’re having all these issues . I ask her Tuesday are you sure it’s going to be done on time because things keep coming up and she assures me that it will be fine it will be done Wednesday no excuses . Well well well here we are Wednesday and she doesn’t answer me calls all day and finally text me back saying she had a family emergency. This is fine and all but this is her 3rd excuse and my phone had not even been touched when I got it. It sat in a drawer for a whole week not even touched but every-time I walked in she was sitting on her phone not doing nothing . Moral of the story don’t waste ur time this shop is a joke .

James Ginyard

Brought my phone here after being told to wait a week another cell phone repair shop. Shaun was very nice and helpful and made sure we in and out very quickly! I highly recommend this place and suggest you get your phone repaired here!

Fernando Siordia

This family run cell phone repair is amazing. They charge a fair price compared to other places and have great costumer service. They are a reliable family business getting their kids a strong education.

Ruby Solorzano

Don't go to Verizon, Metro or T-Mobile come see my guy, Shaun! I refer all my friends and family to 514 CELL PHONE REPAIR! After the affordable and very prompt service provided by Shaun and the staff, you will leave confident knowing you found the right place to resolve any future cell phone related issues. They also have a variety of accessories for both Apple and Android. I highly recommend this place!

Lucci G

I came in for the first time this week and i will be coming back to this store when i need phone repairs in the future. It’s a very friendly place the customer service is great. I was personally helped by the owner who is extremely professional and he went above and beyond to provide me excellent service.

Jorge Acevedo

Friendly, and quick. They were the cheapest around to fix my iPad Pro. The tablet is working like a charm.