Apple Burlingame - Burlingame, California

K K

The workers here have an attitude for no reason here. I waited for someone to help me for a good two minutes while they were chatting to their coworkers for fun. Then I said hi and asked for help and they had such an attitude. The Genius Bar assistant also had an attitude for no reason. I only go to this store if I absolutely need to like once a year. Horrible staff.

Render Allen

Commenting more on the customer service of the store. Their ticketing system for people needing help does not work well. We had to ask multiple times for help and waited double the time for help.

We saw them help multiple customers that came in after us before us. Eventually we got someone to help us and they told us they didn’t know the answer to our question but we should wait for someone else and confirmed he would grab the other person for me. We waited for a long time patiently even seeing the man become free. Even if we wanted to buy the product (which we did), we would not have been able to because nobody was offering help even though there were many workers free. Why did we not ask someone to help again? When we had asked a question previously one of the employees spoke rudely to my mother telling her to be patient. Overall this Apple Store experience was not a good one. We are minorities and we are questioning if they are racist.

Jasmine Sandoval

All the employees are friendly, knowledgeable, and provide great customer service! They also make great recommendations. I’ve been to this location multiple times, and I have always been assisted promptly.

Annie Roja

First, I want to say that almost all of the apple employees were great... except for the guy who "checked me in" and gave me an "appointment." He told me to come back in an hour. When I returned, I had no appointment, and no one was ready to help me. Then, the (actually 1st) thing that occurred was with an apple consultant on the phone. She was completely incompetent. She wrote zero notes about what we spent nearly an hour "fixing," which was a simple password change... she had me wipe the computer, and when that didn't work, I could feel her freaking out by her tone, and THEN she told me to go to the Apple store. I'm not exactly sure what she did, but my laptop no longer works at all ?
Every time that I've called Apple care, they've all been wonderful and helped me fix whatever the problem was. Unfortunately, I got a person who had no idea what she was doing. My only advice is never wipe your computer unless a technical person at an Apple store tells you to do so...?

Char Ahgg

Terrible Service!

The nonchalant nature of the whole staff is very undesirable for such high ticket items. Even team management have no understanding of service.

Akshat Kumar

I’d a nice experience at this Apple Store. Dylan was a delight to work with, and get my questions answered from, as I went about picking up the new iPhone14. It was too bad that they’d the other new iPhone models on back orders.

The other store executives were quite helpful as well, as I had to do the trade-in of my old iPhone at the store. They helped me in transferring stuff from my old iPhone and setting up the new one. What I liked a lot was that there was always an executive to help me at my disposal. It took some time for setting up the new iPhone, but it wasn’t their fault. Please note that you can do the trade-in of your iPhone at the store as well, you don’t necessarily have to use the mail-in option.

It’s a decent sized store, and they sell all the Apple products.

There’s street parking nearby, and this store is located in the heart of Burlingame, so it’s hard to miss.

Rick F

Worst Apple store I've been to. They had us waiting two hours syncing a new iPhone saying we shouldn't leave until it's done or else it might freeze up. After two hours of being annoyed they finally said there's no issue to leave while it's still syncing.

Peter G

I had an excellent experience at the Apple Store in Burlingame, thanks to Ayman and Ronnie.

I couldn’t figure out why my child couldn’t receive Apple Cash payments from my phone. I decided to visit the store and get help. Ayman and Ronnie quickly identified and resolved a rather complex issue: a myriad of the parental settings and payment options across 3 different devices (my phone, and child’s iWatch and iPhone.)

Both were incredibly knowledgeable, patient, and friendly throughout the process. Their expertise and customer service were top-notch. I highly recommend this Apple Store and especially Ayman and Ronnie for their exceptional help.