Apple Mission Viejo - Mission Viejo, CA

Address: 555 The, Shops At Mission Viejo Suite 936C, Mission Viejo, CA 92691.
Phone: 9493256426.
Website: apple.com.
Specialties: Electronics store, Computer repair service, Mobile phone repair shop.
Other points of interest: Delivery, In-store pickup, In-store shopping, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Repair services, Wi-Fi, Wi-Fi, Electronics, Credit cards, Debit cards, NFC mobile payments.
Opinions: This company has 538 reviews on Google My Business.
Average opinion: 3.3/5.

Location of Apple Mission Viejo

9493256426

Apple Mission Viejo is a well-known electronics store located in the heart of Mission Viejo, California. The store is situated in The Shops at Mission Viejo, at 555 The Shops At Mission Viejo Suite 936C, Mission Viejo, CA 92691. It is a convenient location, easily accessible by car, with wheelchair-accessible parking and entrance.

The store specializes in electronic devices, computer repair services, and mobile phone repair. Apple Mission Viejo offers a variety of services, including delivery, in-store pickup, onsite services, repair services, and Wi-Fi. Customers can pay using credit cards, debit cards, and NFC mobile payments.

One of the unique features of Apple Mission Viejo is its focus on providing exceptional customer service. The store has knowledgeable and friendly staff who are trained to assist customers with any questions or concerns they may have about Apple products. The store also offers workshops and classes for customers who want to learn more about using their devices.

In addition to its excellent customer service, Apple Mission Viejo has a clean, modern, and welcoming atmosphere. The store is designed to showcase Apple's latest products, including iPhones, iPads, Macs, and Apple Watches. Customers can browse the products and test them out in the store before making a purchase.

Apple Mission Viejo has received 538 reviews on Google My Business, with an average rating of 3.3/5. While some customers have reported issues with the store's repair services, many others have praised the store for its knowledgeable staff, modern design, and wide selection of products.

Overall, Apple Mission Viejo is an excellent option for anyone looking for a reliable electronics store in Mission Viejo. With its convenient location, exceptional customer service, and wide selection of products, the store is a top choice for customers in the area. Those interested in learning more about Apple's latest products or getting their devices repaired are encouraged to visit the store's website or contact the store directly. Don't hesitate to reach out to Apple Mission Viejo today to learn more about how they can help you with your electronic device needs.

Reviews of Apple Mission Viejo

Pam

1/5

I recently attended a demo for the Apple Vision with my friend’s parents, and it was a terrible experience. I made three appointments, expecting a proper demonstration of the product. I had the demo before so I knew what to expect. Unfortunately, the person responsible for the demo barely acknowledged us and did not show how the Apple Vision works. Instead, we were left to figure things out on our own, which was incredibly frustrating. It felt like they had no interest in showcasing the product or answering our questions.

This poor level of customer service and lack of engagement made it clear they didn’t care about selling the product or providing a good experience. For a brand like Apple, which is known for its innovation and customer service, this was very disappointing. I expected much better. Would not recommend attending a demo based on this experience.

howard wan

1/5

Just had a horrendous experience here. We had an appointment schedule at 12:50. Got there at 12:40. Was checked in and sat at the Genius Bar where we sat, waited, saw 2 people helped that sat down after us and was finally asked how we were doing at 1:30 to where we were already late back to work and our plans for the day. They were condescending and not apologetic or empathetic to the situation at all. This also felt like a racial thing which felt even worse. Will not be back to this location and it has given me an overall bad taste for Apple as a whole.

Madeline Wilkinson

5/5

I was ready to upgrade my IPhone 13 to an IPhone 16, so my family and I wanted to go to Apple to get more information on the IPhone 16 options. Brian helped my parents and I and we're so appreciative. I HIGHLY recommend him and if I could give him more stars I would! He was EXTREMELY kind, helpful, patient, funny, and more! My Mom and I had A LOT of questions and he answered all of them! Not only did he answer all of them, he was very understanding and sweet about it and never made us feel like a burden. If you're going to Apple to get a IPhone or ask about a IPhone, ask for Danny! Thank you, thank you, thank you Danny for everything! Also, it seemed there was an employee shadowing Brian and sadly I don't know his name, but he was great too! They made the experience so easy and fun!

Hassan Naji

1/5

As a loyal Apple customer for over 13 years, I was shocked by my recent experience at the Mission Mall, Apple store. I visited to transfer photos to an external hard drive, bringing my Microsoft Surface for specific files. The staff’s reaction was unprofessional, even commenting, “Why would you bring that here?” I was then left waiting for hours with no support or acknowledgment. This treatment was not only disappointing but humiliating. I hope Apple seriously considers this feedback to restore the quality of service I once believed in.

Jose Perez

1/5

Manager there Bridget insulted me because they don’t offer gift card or promos to buy your phone. She told me I’m not an adult etc etc belittle me etc etc. Then manager Sam came and fixed everything for me. Bridgett not only kicked me out of the store she didn’t tell me her real name employee id etc. HR AWAS THERE they refused to help. I filed a formal complain case: 102489694873

Worst thing is they DO buy phones so you can buy other phones that are unlocked. She was wrong. + insulted me with Apple employees as witnesses. Bridgett said she was the only supervisor false. Sam took over I sold him 2 phones and he sold me iPad.

John Saki

1/5

My experience at the Apple Store was truly disappointing. The staff, including the manager, were extremely rude and disrespectful, showing no regard for customer service. Whenever I had a question about a product or needed assistance, they responded with impatience and an unprofessional attitude. Such behavior from the Apple Store team is unacceptable, and I expected much better service from a store of this reputation.

Dayana Hk

5/5

Justin helped me with my MacBook today. He is patient, meticulous, and knowledgeable, and I had a great experience. I think everyone are trying their best so customers have good experience and we should appreciate them. I hope my review is helpful.
Thank you

Kevin Ranta

5/5

Bought a laptop for my business today after retiring my 11 year old desktop. I went in a while ago to feel the difference between the 14” and 16” MacBook pro and wanted to make my purchase online to be fulfilled through the Mission Viejo Store. I paid for the same day delivery and it arrived within a couple hours in perfect condition. So excited to open my new Laptop and get started! ?