DH Ranch
1/5
MOVING FROM AT&T to VERIZON SERVICE HAS BEEN ONE OF THE TOP 5 WORST DECISIONS EVER MADE IN MY LIFE.
I won’t bore folks with every last detail concerning how a simple move of cell service from AT&T to Verizon could be so incredibly bungled that it borders on comedy. Three months ago I started the process and to this VERY DAY still DO NOT have a fully functional phone. And it’s not a problem with my new iPhone 14. Its ALL Verizon.
I’ll be generous here. Out of the 3 months, MAYBE 2 weeks of that time is on me for having to go back and forth to AT&T to get them to do something on my old account to FIX a process in the chain of events that Verizon messed up. That logistics equals that generous 2 week gimme. Thats still 2.5 months of Verizon joke service.
Verizon is not only the WORST phone company I have EVER had but they are also the WORST COMPANY I have EVER had the misfortune of dealing with. Their customer service hides behind every AI, chat bot, vapor chat, automated phone prompts and online menu they can to avoid giving your issue a human being. And THEN - if you are lucky enough to get a person - it is typically an offshore rep that is trained only in reading a script and can solve ZERO problems. In fact, the offshoring service made the problems MUCH WORSE.
I ACTUALLY HAVE NEAR 20 HOURS OF DOCUMENTED TIME SITTING ON THE PHONE WITH VERIZON AND THAT TIME PRODUCED NOTHING OF VALUE.
That is time I’ll never get back.
Had calls dropped (intentionally disconnected) had promises of a fix that never happened, promises of a call back that never happened and straight up chats for hours where the rep simply just abandoned the session. It is incomprehensible to myself that a company can be so shockingly bad at customer service.
I have lost customers because of this phone. Direct monetary losses that are real and measurable. I’ve lost time. And after paying my bill each month ($125.00) for 3 months despite not having a fully functional phone, I had to spend an hour going back and forth with a rep about a $20.00 fee on my account for an additional line I never asked for nor wanted but Verizon added anyway without my consent. Then they have the gall to send a note saying the fee credit is being considered and I’ll be notified in 48 hours if approved.
I’m simply beyond DONE with this company. And please note that I’ve barely touched on all the issues experienced over last 3 months. It’s disgusting. So tomorrow morning I’m taking this phone BACK and will NEVER USE VERIZON AGAIN.
The only Verizon you’ll see with me is the giant window wrap I’ve made for the sides and back of my Range Rover to warn everyone I can about how perfectly inept Verizon is. If they can’t get a simple new account right, JUST HOW GOOD DO YOU THINK THEY CAN DO WITH KEEPING YOUR PERSONAL INFORMATION SECURE Nope
