Rite Aid - Lake Isabella, California

Brenda Lewis

They should change the name to “Wrong Aid” or “Lies Aid”

Do not use this pharmacy if you have another choice!!

After being a happy Rite Aid customer for years (at a different location) I switched to another pharmacy 3 years ago because this location rarely answered the phone and when they did they lied constantly about when the refills would be ready and “ when the truck came in”.
They played God with my mom’s medication when she had cancer. ( it was NEVER an insurance issue). Once she was 2 weeks overdue and the pharmacist had the nerve to rudely say to me “ Your mother gets her medication every month on time!” Well.. check the computer moron, you don’t know what you are taking about!!!
Unfortunately the fabulous pharmacy I had switched to recently sold their business to Rite Aid and I’m back. I have been trying to get a refill for 5 days now and I’m told something different every time! ( it’s not an insurance issue) I wish they would just have the decency to tell the truth.
Sadly this is a rural area and there is only one other pharmacy in the area. ( which I will be looking into)
I’m sure this is an overwhelming time for Rite Aid, taking on all of the the new accounts, however they have a long history of poor service, it is not due to the new influx of business.
Rite Aid corporate…Please help us! I am not the only one suffering. Look at all of the bad reviews regarding this location and they go back a long time!

Asher Paulson

If I could rate 0 stars I would. Aside from the two pharmacists, everyone in this pharmacy is absolutely incompetent. They never communicate, they will likely lose your prescription at least twice before actually filling it, I'm not even sure the phones are hooked up because they sure as hell never answer them. I'm over a week late on a medication that I know for a fact has been sent in to them THREE TIMES, but they still don't have it in their system. I would rather buy my meds from a sketchy merchant in a roadside ditch than deal with these people at this point--at least the guy in the ditch would be somewhat reliable in comparison.

D T

Caregiver here and my patient is in chronic severe pain, his medication ran out days ago. We were sent here because The Drug Store closed, never had a problem with them. They hardly answer the phone. Prescriptions where sent to this pharmacy 2 weeks ago for my client. I've been letting them know ahead of time that we'll pay cash for it if the insurance doesn't cover it because it's a prescription he need and needs it on time. I've been calling and going in person for 2 weeks to know what's going on with the prescription and everytime they tell me it has to be ordered. Yesterday they finally told me the insurance isn't approving it after being told it will be ordered by last Monday so they asked if I'll pay cash and I said yes then told me to wait for the text message that says when the prescription will be ready to pick up. I call today and my client talked to them to asked them if the prescription will be ready yes or no they couldn't answer the question so my client wanted to talk to someone who can answer the question and the lady on the phone hung up after he kept asking.

Rebecca Bonds

I have since changed pharmacies, but they messed up or were out of something every single month. They NEVER answer their phone. Some people have no technological knowledge whatsoever and still call in for their refills. Rit Aid in Lake Isabella is the worst pharmacy ever!

Krista Sanders-Lambrecht

This pharmacy is the absolute worst in this area, probably more like in this state. They never answer their phone. I spent 45 minutes trying to get ahold of anyone and they never answer, and then after 45 minutes of pressing 3 to speak with pharmacy their phone hung up. I am beyond livid and this place is ridiculous. Also I am on a certain medication and when I picked it up the tech said and I quote “O what did you do to get that medicine, I have ADHD as well and I can’t get that” I had absolutely was flabbergasted at that and all I could say was I went to the dr. So please riteaid management please handle this. It is ridiculous.

UPDATE: Called riteaid corporate and still waiting for a response. Will be calling again if not called back within a timely manner! Riteaid robot who responded to this review if you are real than really do something about it stop with the automated response to placate people. Something needs to be done immediately!!!

2nd Update: I have been on hold from 2 in a half hours minus there lunch break and I am currently still trying to get ahold of someone! What in the actual heck. Why are they so bad and disrespectful and NEVER EVER answer the damn phone. And the last time I had to go in to ask them to please fill my medicine I gently reminded they are still not answering there phone and they just thought that was hilarious that they don’t answer the phone. The actual Lady tech was like I get it we don’t answer is there another complaint. Like really it feels like they do this on purpose

CeeCee Penington

An absolutely horrible place. You will never get ahold of anyone in the pharmacy. I have called and called they never answer. The shelves in the store are always empty. All I see in the Rite Aid responses to the these comments in this feed are the same. Yet, nothing changes. Complete garbage service, and horrible place. Rite Aid, you can do better and actually care about your customers and not just thier money.

Jonathan Aldaba

Tourists passing by. This store was pretty empty in stock except the alcohol and the beverages. We got what we needed and left. Didn’t need to make a phone call with this store so i’ll give it a 5/5

dan downing

Worst pharmacy I ever seen..
Going to Mt Mesa pharmacy

Rite aid sucks in lake Isabella..
I could drive to Taft 75miles before you get to Cash register here... they call, you drive there and they want you to wait 2 hours.. sorry not ready ?