American Eagle , Aerie Store - San Mateo, California

American Eagle y Aerie Store: Un Destino Compartido en San Mateo

En el corazón de San Mateo, California, se encuentra la tienda de American Eagle y Aerie Store, ubicada en la dirección 60 31st Ave Suite 19, San Mateo, CA 94403, United States. Este lugar es un destino popular para aquellos que buscan ropa de moda y accesorios de alta calidad.

Características y Especialidades

La tienda de American Eagle y Aerie Store ofrece una amplia variedad de productos, incluyendo:

• Moda femenina: ropa, accesorios y joyas para mujeres de todas las edades.
• Moda masculina: ropa, accesorios y calzado para hombres.
• Accesorios: joyas, bolsos, sombreros y otros accesorios de moda.
• Ropa de baño: ropa de baño, toallas y accesorios para el baño.

Ubicación y Accesibilidad

La tienda de American Eagle y Aerie Store se encuentra ubicada en 60 31st Ave Suite 19, San Mateo, CA 94403, United States. Es accesible por car y tiene un estacionamiento para vehículos con discapacidad. La tienda también ofrece kits de recogida a domicilio y servicios de pago móvil.

Opiniones y Calificación

Esta tienda tiene 87 revisiones en Google My Business y una media de opinión de 3.9/5. Los clientes elogian la variedad de productos, el servicio al cliente y la accesibilidad de la tienda.

Otros Datos de Interés

Horarios de atención: [Insertar información de horarios]

Métodos de pago: tarjeta de crédito, tarjeta de débito, tarjeta de pago móvil.

👍 Reviews of American Eagle , Aerie Store

pink L.

1/5

just like all other reviews mentioned but worse -- they use all sorts of excuses not to accept your returns but then lie in your face that your returns went through! i went to the stores 3 times after i realized that they actually took my items and did not refund me or record it in the system, and all the girls seemed nice but no one actually helped me processed it, though they told me that they did. horrible store and do not trust them whatsoever

Mandy L.

1/5

While the store is well merchandised the store associates are ill trained and rude. They stand around chatting rather than attend to the register and refuse to call their customer service when needed. They ignore the call buttons in the fitting room and act put out when asked if there is a different size available.

Yao S.

1/5

They lied to me that they would process my returns but they did not. You would think that just like any other brands, when you hand over your items you would get the email confirmation some time later, so I waited patiently to only find out they did not intend to refund me at all. I tried to go back and figure out what happened, but the girl was suggesting me to go online for customer service because "they did not see any proof so there is nothing they can do for me". Wow.

Sophia B.

1/5

It feels like they intentionally make returns difficult here. Manager was aggressively suggesting I shop around before making my return "so you only wait in line once." I had the order info pulled up on AE app--not good enough, they want to see the bottom of the email too. I have no cell signal here and they want me to pull up an email? They didn't ask for the email on previous returns, just the order number and my phone #. They told me to use WiFI, but their WiFi doesn't work. Took me more than 30 minutes just to return two items on a weekday.

Karen W.

5/5

I am giving this store FIVE stars for one reason and one reason only...JOCELYN. My 15 year old daughter placed an online order at a mall miles from our house (it's where she found her size) and when I went to pick up the order I didn't have the order number or bar code. Jocelyn went above and beyond to locate the order and retrieve it from the locker. This saved me tons of time and mileage. I really really appreciate the fantastic customer service she provided.

Becky M.

1/5

On multiple occasions, this store has refused to take returns on weekends because they "are on back up wi-fi ever since changing their location in the mall; issuing refunds freezes the system." If this is actually the case, company management should provide better systems because this policy is super inconvenient.

Nicky M.

1/5

This is the worst store I have ever shopped in. Nothing but trouble when you try to exchange or return things here. Managers don’t help and the staff doesn’t know what’s going on. I’m here right now trying to make an exchange in the store and their website and answering machine say they’re open at 10:15. It is now 10:15 and though there was an employee working in the window and two employees have come in. They lock the door in my face and say they don’t know what time the store opens! This is outrageous! Never shopping here again once I make these exchanges.

Emma A.

2/5

I really love shopping at American Eagle since they have a lot of nice quality items for decent prices. This store is normally friendly and really helpful, I had a positive experience until I needed to checkout. The cashier didn’t even say hi or hello which I don’t mind since she probably had a busy day. My problem was when I asked her to use my student discount. For some reason unidays in store discounts codes don’t go through, but as long as they have proof I am a student I do receive the offer. The same issue came up and I explained it to her, she called who I think is the manager and rolled her eyes as she told her “she says she supposedly has a student discount” something close along these lines. I never feel ashamed for using coupons since I am a struggling student that has to pay rent and tuition, but I really did feel embarrassed by the attitude she gave me from the moment I asked her to use the discount. I put some items on hold to pick up tomorrow, so I hope I don’t have the same problem at checking out as I did today.