Adriana Perez
4/5
Five stars for customer service: everyone there is polite, helpful and knows their stuff. Shout out to all the bilingual employees! I hope y’all are getting a pay raise because y’all are doing the work of two.
My experience with feedback:
I visited this location three times. I made an appointment to fix my phone and they didn’t have the parts, so they had to order them meaning I had to come back. It’s easy to tell a customer to come back a different day but if there was a better system in place to make sure the parts are there prior to our scheduled appointment, this could have been avoided.
My feedback would be, please ask prior to the appointment what we’re going in for and order all the parts before we arrive because I felt that my scheduled appointment was pointless.
I came in the following week to drop off my phone, all went well, they had it ready in a few hours. I had insurance so I paid a minimal fee which was great. I noticed my phone had a low battery life and I told the person who helped me that they should charge the phones prior to returning the phone to the customers, she agreed, and said there weren’t enough charging stations. So I would recommend more charging stations.
Not the end of the world, I was happy to have my phone back but when I got to my next destination I realized I had to reprogram my phone and I am not tech savvy so I had no idea what to do. I followed the steps as best I could, until I couldn’t get past a certain point where a verification code was to be sent to me, that u never received. I called customer service, and they gave me instructions, but we were unsuccessful with activating my phone.
Feedback: before letting a customer walk out of the store, please ask them if they need help setting up their phone. Because now, what I had to do was come
Back the following day to get this fixed when it could have easily been addressed when I got my phone back.
So I reluctantly came in the following day, on a Saturday (supper packed) and I was able to get my phone activated. Mind you, I was there for over two hours and had to continuously add money to the parking meter. It was unfortunate I had to come back multiple times to get my phone fixed when it could have been done with one visit.
Again, Everyone who worked there did a wonderful job with customer service, I just hope that changes are make to improve this matter for future guests.
