Apple World Trade Center - New York, New York

KAI-THONG

This store is very spacious and has a wide variety of products, including phone cases, charging cables, and phone stands. If you want to try out Apple products, I highly recommend visiting this store because they have everything available for testing!

Oolong T.

Fantastic experience! Friendly staffs helped me purchase AppleCare using my gift card bought from Amazon, thanks to Anthony and other great people (sorry I didn’t remember all your names🥲). They are willing to cooperate together to help me solve the issue. They also hosted interactive workshops (thank you, Leo) to teach customers how to use their devices effectively (even some PRO tips😯). Hope people can stop by and enjoy these free sessions.

Néstor R.

The Apple store offers a unique shopping experience, with a large space and a pleasant atmosphere that invites you to explore the latest products and technologies of the brand. From the minimalist design to the orderly arrangement of the products, everything is carefully thought out to create a smooth and hassle-free shopping experience.

However, my experience in the Apple store was somewhat mixed. Despite the welcoming atmosphere, at one point I felt uncomfortable and stressed. It seemed as if some of the workers had a suspicious attitude towards me, as if they suspected that I could try to steal something. This feeling was disconcerting and disturbed my enjoyment of the shopping experience.

However, once I made my purchase, the attitude of the employees changed drastically. Suddenly, they were friendly and helpful, as if the mere action of buying something validated my presence in the store. This abrupt transition in staff behavior was disconcerting and made me question whether my initial perception had been accurate.

In general, the Apple store offers a pleasant environment to buy and explore innovative products, but my experience was tarnished by a moment of discomfort and perception of unequal treatment by the staff. It is important that all stores maintain a cozy and unprejudiced atmosphere for all their customers, regardless of their appearance or behavior.

PhilYouIn

Apple is a terrific company. This location is just as clean and beautiful as all the others, with many employees available to help. But a retail store is only as good as its employees. I entered the lower level and asked if someone could clean the charging port on my IPhone. I was told to ask upstairs, at the Genus Bar. I did so. And was told, no. They don’t do that anymore. But they would be happy to sell me a new $1200 phone, I’m sure. Dreadful.

Ian S.

Special shout out to Fabio at the Genius Bar for helping me diagnose a hardware issue I was facing with real care and patience. I'd been waiting for over an hour due to a sudden influx of customers in the store and Fabio went out of his way to make sure I was taken care of. Despite the wait, I had an excellent experience and got my issue solved! 🙌

Rose D.

NO CUSTOMER SERVICE AT ALL. YOUR EMPLOYEE SPOKE WITH YOUR CUSTOMER LIKE SHE IS MY BOSS. I just went here and bought a new iphone 15 plus for my mum. I spoke with some staffs and they were so friendly and helpful so I ordered a new iphone. They told someone will come and help me with the checkout in 15 mins. I waited like 25 mins and a small woman with the hijab came, and talked to me like she is my boss with ready bad attitude. She didn’t say hello or even thank you to me (only ask me to pay, receipt) who just spent $1300 at the store. If you want to buy a new iphone, just go to other apple store. better customer service.

Bryannah P.

Rochelle and Rokia were rockstars in helping me! I was so grateful to get the information in store, as it was difficult to make a decision while shopping online. I was grateful to be able to stop into the apple store and be treated so warmly, and to be given the information that I needed to make a safe purchase for my son. You ladies were amazing and I’m grateful for the stellar, professional and personalized service.🤗

Jaswanth M.

Slightly late review but Mei Lok was great in assisting me with a time-sensitive request. She has great foresight and is very enthusiastic to make sure that customer needs are well tended. I really enjoyed my visit here.