AutoNation Ford Tustin - Tustin, California

Jack J.

Daryle Uhrich has helped us out many times for business and private purchases of several Ford Vehicles. We needed to replace a truck that had been damaged in an accident. Carrier did a total loss so we needed a quick replacement. Called Daryle and he setup several vehicles to look at before we arrived. Had several questions with the newer trucks and Daryle was great on giving details and recommendations. What was great is that we told Daryle what we wanted and he had the options ready quickly. We made a decision and returned a few hours later to pick up the new truck. Paperwork all ready and streamlined us out of the dealership in 30 mins.

Again, recommend Daryle for you next personal purchase or fleet as needed.

Thank you again for making buying a vehicle as simple as possible.

CP H.

Daryle Uhrich, Auto Nation Ford Tustin, Fleet Manager, literally spent months helping me get into the perfect fit for me. He even suggested the vehicle I eventually chose. He scoured the web, countless times to find me all the incentives he could to save me money. He always immediately returns calls, texts, emails. He keeps his word, follows through on his commitments and patiently, enthusiastically ensured that my buying experience was impeccable…Daryle Uhrich is High Integrity Plus!

Big Honorable Mentions…the Customer Service Financial Manager; Dylan Alvarado, put me at ease, made great suggestions about how I could protect my vehicle during the course of ownership and after lease ends. Sincerely interested in ensuring I clearly understood all of my options. Very patient, reassuring, knowledgeable and helpful.

Everyone that I encountered, the multiple times I came in to the dealership, contacted the dealership, always went out of their way to greet me warmly and make sure I was being properly attended to, even if they had nothing to do with why I was there. Just plain down to earth, friendly and professional people across the board.

Thank you all for making my new vehicle possible. I’m grateful to have had my friend recommend me to Bob Self at the dealership originally, who put me in the best of hands with Daryle.

Don D.

Dismal service for my auto repair! Service kept my car for over 3 weeks for a problem that could have been solved in a day. They spent $1250 in car rental fees while my car sat somewhere in the service dept. Why I brought in for service: While driving, my right passenger wheel almost fell off because 3 studs on the wheel spacer broke off (see photo). I had purchased the vehicle 2 months prior so AutoNation was the last dealer that inspected the vehicle. There was a total lack of communication with the service advisor. Told me the part was ordered 2 different times but part was never ordered. Sometimes took days for a return call when I would inquire about my vehicle. In the end, it was a friend who suggested I ask the service advisor to just remove all the wheel spacers from the vehicle and bolt them to the wheel drum. The advisor told me "Yeah, we were thinking about that". Once they removed the wheel spacers and bolted the wheels back on, it took 1 day. Needless to say, I will never be returning to this dealership for any repair, etc.

Michael H.

AutoNation is best car dealers I ever experienced they were professional people that help me get me a 2021 mustangs gt premium was outstanding I definitely recommend you guys go there 100% easy to talk too and they represent guy Was very nice of helping me getting the car

Sergio A.

This is not the dealership to purchase from as they will show you one car and then say the car is not on their system, also they will be very rude over the phone. I am writing to express my dissatisfaction with the recent purchase experience I had at this dealership. On Janurary 30, 2025, at approximately 5:30 PM intil 12am spent 7 hours at the dealership, I spoke with Peter which is Sales Manager regarding my desire to cancel the GAP (Guaranteed Asset Protection) coverage that I purchased. However, Peter has refused to honor my request and, in fact, threatened to visit my workplace to discuss this matter, which I find completely unacceptable and unprofessional for a sales manager to talk to a customer this way.
Additionally, I would like to address a separate concern regarding the pricing of the vehicle. During my interaction with both Paloma and Peter, I was initially presented with a car at a price that was approximately $850 higher than a similar vehicle I found after stepping outside the dealership. This discrepancy raises serious concerns regarding transparency and customer treatment.
I kindly request that my GAP coverage to be canceled, as I no longer need it, and I would appreciate your immediate attention to this matter. I also request that the behavior of your staff be reviewed to ensure that such unprofessional conduct does not continue in the future.

Purchase Date: 01/30/2025

Richard K.

Here are some facts:

On June 25, 2024, I brought my Ford Fiesta to AutoNation Ford Tustin for a door latch replacement and to address an airbag warning light. The repairs, which should have been straightforward, dragged on for over a month. The car was finally fixed on July 31, 2024—an unacceptably long wait for such basic work.
• Excessive Repair Time: Despite the simple nature of these fixes, I was left without my car for more than a month.
• Poor Communication: My service advisor rarely responded to my calls or messages. I had to repeatedly chase updates, often waiting days for any information—if I got any at all.
• Attitude & Accountability: When the original technician went on vacation, the dealership chose not to assign someone else, leaving my car sitting instead of making progress.
• Safety Concerns: They even told me to take the car home—with the airbag light still on—until the technician returned.
• Loss of Use: I rely on my vehicle daily, but they denied me a loaner, causing significant inconvenience.

Don’t believe that AutoNation Ford management will follow up with you, even if a customer service rep promises a manager will call on a weekday. As with a recent visit last month, I got a call from their rep on a Saturday, shared all my complaints, and was promised a callback the following Monday—but it never came. I have no confidence this dealership truly wants to resolve issues.

You’ll likely see a canned response below from AutoNation Ford, something like “Our service manager will contact you….” Don’t buy into it. Based on my experience, they haven’t shown genuine effort to fix problems.

Addition on 1/24: What's worse is countless marketing emails from this dealership though unsubscribed at least three times. Still bombing my inbox

Trevor G.

Dismal service. I should have known better to try use this dealership for service after the poor experience I had purchasing a vehicle from them. I mean which dealership commits to sell you a vehicle in an email, asks you to complete online paperwork and credit application, sets a time for you to come in and sign paperwork then calls you half an hour before your appointment to tell you not to come in because they just sold the vehicle? Lets talk about their service. I purchased an F-150 a year ago from them and discovered the fan button was not functioning. It seemed like just the switch was faulty but I did not feel it necessary to take it back since there are many workarounds to not using the switch and plus I used the AC on auto so hardly ever needed to use it. Fast forward to winter and I discover the seat warmer button is also not working. Seems like it's just the switch as it does not have a tactile click when you depress it (just like the fan switch). Its cold and I want to use the heated seat. I go in on a Saturday which I understand is a bad day, the service department is not fully staffed and there are limited options to get it looked at. I get a less than helpful attitude from the service rep and told I need to set up an appointment. I totally understand, no problem. I then get told it is going to take 2-3 days just to diagnose the problem and then depending on the problem it may up to another week to repair. I tell him I am pretty sure it is just the switches that are faulty and need to be replaced and incredulously ask him why it would take 3 days for a technician to put a multitester on the switch to determine if it is faulty. After a bit of back and forth of me challenging him I learn that it is because I do not have an extended warranty. I am told if I have an extended warranty I can get it fixed in a day. Oh, that extended warranty they tried several times to sell me on and then had me sign a piece of paper saying I was presented the option and declined. So now I cant get normal service because I did not purchase the extended warranty. I set an appointment for Monday but tell the rep whether it is diagnosed or not by end of day Tuesday I need to collect it because I had work scheduled for Wednesday onwards. I bring my vehicle in on Monday only to be dismayed that the service reps attitude has not improved at all. I again remind him I have work scheduled for Wednesday and need to pick it up no later than end of day Tuesday whether they have found the fault or not. Monday passed and Tuesday morning passes. At 2pm I have not heard anything so call and get voicemail. I leave a message to call me back saying I need to pick my vehicle up at 5pm. I hear nothing back so call again about 30 minutes later. I get the service department and they say I need to talk to service rep and they will leave a message for him. Its now after 3 and I want to make sure I can collect my vehicle at 5pm so call the service department again. They tell me my service rep is not there and it does not look like the vehicle has been looked at yet. If it could not be looked at on Monday why was I told to bring it in on Monday? Oh, I forgot, I did not purchase an extended warranty so now it is all about inconveniencing me as much as they can. He says he will get my service rep to call me. No call from the service rep but he sends me a text just before 4pm to say the technician just looked at it and the switches are faulty (you dont say) and they need to order them from Ford. He says they are on a 4 day order and he will call when they have arrived. Two weeks later and I am still waiting for that 4 day order to arrive and no word from the dealership. Wait, I did not buy the extended warranty so they are probably not going to repair it after all. Worst possible service, stay away from this dealership.

Jeff M.

I purchased a Ford Expedition from this dealership a few years ago, along with an extended warranty for $3000. Unfortunately I was mislead into believing that the warranty could be used at other dealerships , which were more convenient to me. However, every request I have made has been denied resulting in $6000+ in repair bill that should have been covered. On top of that the car has been nothing but a lemon as I still have less than 70K miles on it.