Cracked Wireless - Anchorage, Alaska

Cracked Wireless: A Comprehensive Overview

Cracked Wireless stands as a reputable provider of cell phone and accessory solutions located in Anchorage, Alaska. Situated at Address: 401 E Fireweed Ln STE 201-C, Anchorage, AK 99503, United States, the business offers a comprehensive range of services designed to cater to the diverse needs of mobile device users. Reaching them is easy through their Phone: 9072722533. While a dedicated website is currently unavailable, potential customers can readily access information and services through their physical location and phone number.

Specialties and Services

Cracked Wireless specializes in three primary areas: a dedicated cell phone store, a comprehensive cell phone accessory store, and a reliable repair service. The store itself offers a wide selection of devices, ensuring customers can find the perfect phone to suit their budget and preferences. Furthermore, they provide an extensive array of accessories, including cases, screen protectors, chargers, and headphones. Recognizing the importance of timely repairs, Cracked Wireless boasts a skilled repair team capable of addressing a multitude of issues, from cracked screens to battery replacements and software glitches. Their commitment to providing efficient and effective repair solutions distinguishes them within the local market.

Key Features and Amenities

Cracked Wireless is committed to providing a convenient and accessible experience for all its customers. They offer several key features, including delivery services, convenient in-store pick-up options, and same-day delivery for urgent needs. The store itself is designed to accommodate individuals with mobility challenges, featuring a wheelchair-accessible car park and an accessible entrance. Comfortable wheelchair-accessible seating is readily available throughout the store. Beyond these core services, Cracked Wireless also embraces a variety of payment methods to suit individual preferences, accepting cash, debit cards, NFC mobile payments, and credit cards. The store also prides itself on being a small business, fostering a personalized and attentive customer experience.

Customer Feedback and Reputation

Based on available data, Cracked Wireless enjoys a consistently positive reputation amongst its clientele. Currently, the company has garnered 127 reviews on Google My Business, reflecting a strong customer satisfaction rate. The average customer opinion stands at a commendable 4 out of 5 stars, indicating a high level of overall satisfaction. Numerous reviews highlight the exceptional customer service provided by Matt, the owner, who consistently demonstrates a willingness to assist customers with complex issues. Many customers express gratitude for his ability to diagnose problems remotely and offer tailored solutions.

The emphasis on quick visit service, along with the flexibility of in-store shopping and cash only options, further enhances the convenience and appeal of the business. The ability to utilize NFC mobile payments caters to a modern customer base, streamlining the purchasing process.

Location and Accessibility

Cracked Wireless’s location at 401 E Fireweed Ln STE 201-C, Anchorage, AK 99503 makes it easily accessible to residents and visitors in the Anchorage area. The store’s proximity to key transportation routes and amenities contributes to its convenience. Furthermore, the business is proactively committed to accessibility, offering features such as a wheelchair-accessible car park and an accessible entrance, ensuring that individuals with mobility challenges can readily access the store. The provision of wheelchair-accessible seating demonstrates a genuine dedication to inclusivity and customer comfort.

👍 Reviews of Cracked Wireless

Amanda S.

5/5

I completely recommend this place! Matt the owner was able to help me over the phone with an issue on my daughter's tablet that I had been trying for months to fix for months! No one else had been able to help with this. I will find a way to repay him one way,or another! Thanks Cracked Wireless!

Brian H.

5/5

Super freaking helpful. Was able to diagnose my issue right over the phone, no pun intended. Matt was wonderful. Highly recommend.

Dianne B.

5/5

Matt at cracked wireless was referred by joseph todd (owns ratlogic phone repair and computer services) in Kodiak. We came to Anchorage for a medical appointment and decided to bring my son’s cracked ipad to this business. He was very nice, good communication, fast transaction and he fixed his ipad so fast! Friendly, positive attitude and trustworthy! Made my son’s day for sure!

Brandon N.

5/5

Amazing service and even better customer service. My wife broke her iPhone X and I brought these wonderful people her absolutely destroyed phone that didn’t work at all and Matt had her phone up and running in a quick and timely manner. Haley was honest and straightforward about what was wrong with the device and they took care of it, it’s still being used to this day! Other reviews will tell you not to come here but please make sure you read the good ones as well, some customers are uneducated in fixing devices Whereas these professionals are not. Every interaction I have had with the employees, manager, and owner were exceptional And I received 10/10 service. I will be coming back to cracked wireless and I will recommend to anyone to use this store as well.

Karen L.

5/5

This business saved me from having to purchase a new phone. My 4 year old iPhone 5s inexplicably developed screen issues and was totally unusable. Apple and AT& T couldn't help, but Cracked quickly diagnosed the problem and fixed my phone-all at a very reasonable price and within 24 hours. I am VERY happy and would recommend them to anyone who has electronic devices with "issues". The owners are very friendly, helpful, honest and upfront, all qualities I appreciate as well.

Whitney M. W.

5/5

These people are amazing! They fixed my cracked screen in less than 10 minutes on the spot and applied tempered glass to prevent that from happening again. Also, my husbands phone was broken and GCI said we had to buy a new one... NOT SO! The folks at Cracked Wireless fixed it, again, on the spot! I am so grateful to know there is a place that I can take my screen devices to get repaired. Customer service was amazing. Also, the next time I need to buy a phone, I will consider buying a used one from them! They had several to choose from at reasonable prices.

Brice

5/5

Matt is awesome and super kind. Needed a new battery in my phone and the owner took care of it within a very short and reasonable time. Location is nice since it is in the mall, allowing the time to be spent shopping around. The prices are reasonable compared to other places in town. Definitely will be revisiting with any future issues with my phone.

Cato P.

5/5

My son's iPhone 7 charging port was not working and slowly deteriorated until the point of not working at all. I called first to see if fixing a charging port was something they did. They were very polite and helpful on the phone. Brought it in this afternoon. The wait was short. He was very professional and helpful. Took a look at the phone, saw it only needed to be cleaned out and fixed it on the spot. I was in and out in less than 10 minutes. The drive from Eagle River was worth it. Make sure you go to the new address at 8130 Old Seward Hwy Ste 104. This will be my go to for cell phone repair in the future.