Custom Road - Spring Valley, California

Address: 9424 Jamacha Blvd, Spring Valley, CA 91977, United States.
Phone: 6196973441.
Website: customroadusa.com.
Specialties: Truck accessories store, Auto parts store, Camper shell supplier, Trailer supply store, Truck topper supplier.
Other points of interest: Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 89 reviews on Google My Business.
Average opinion: 4.2/5.

Location of Custom Road

6196973441

Custom Road, located at Address: 9424 Jamacha Blvd, Spring Valley, CA 91977, United States, is a well-known establishment for all your truck and auto part needs. With a phone number: 6196973441 and website: customroadusa.com, this store offers a wide range of services and products.

As a specialized truck accessories store, auto parts store, camper shell supplier, trailer supply store, and truck topper supplier, Custom Road has built a reputation for providing high-quality products and exceptional customer service. They offer a variety of items such as bed liners, custom truck toppers, and campers to help upgrade and protect your vehicle.

One of the key features of Custom Road is their delivery service, which allows customers to conveniently receive their purchases directly at their doorstep. Additionally, the store is wheelchair-accessible, offering a wheelchair-accessible car park and entrance for customers with mobility challenges.

Custom Road also accepts various payment methods, including credit cards, debit cards, NFC mobile payments, and credit cards. This flexibility in payment options provides customers with the convenience of choosing the method that best suits their needs.

According to Google My Business, Custom Road has received a total of 89 reviews with an average rating of 4.2/5. This high rating is a testament to the store's commitment to providing excellent customer service and high-quality products.

Reviews of Custom Road

All By Hand

5/5

Super helpful! They had the perfect bed topper for my 04 frontier. Same color and everything. Installation was really quick. Stellar pricing

Steven Johnson

5/5

Very professional and pleasant to work with. Picked out my camper shell online, left a deposit, then went to get it installed. It only took 2 hours and the installation was done properly. Great guys to work with!

rosie D

1/5

Took forever to get my camper shell however they did lend me one temporarily. I was getting water in my truck finally it was pointed out that the shell was not properly installed. It’s over an hour to go there and I’m not getting any responses and am hoping I can get someone to fix in my area this is ridiculous

Kevin T

4/5

An ok place but makes the businessman in me cringe at the low standards of appearance, further explained below.

Pricing competitive with others in area. Ordered Snugtop sport hiliner custom, which arrived in 2 weeks. Shop provided free labor charge as military discount, a $90 savings. Arrived at 1045 for a job I was told would take 2.5 hours. 4 hours later I drove off. They took the time to wash the shell a bit before starting installation, a nice touch.

Bonus, while you wait there is a taco truck in the next parking lot and a nice convenience store.

Overall, I'm happy, but there are some things that need to be covered.

First, cleanliness. The place is filthy. Trash and dirt are everywhere. Yes, it's in LaPresa, but still, come on. See photo of parking area at rear of store, there were similar piles of trash right by the front door too.

Next, equipment. The forklifts use pads to lift up the camper shells, I watched a worker pick one up out of a mud puddle, put it on and pick up a brand new carpeted shell off the delivery truck. Not what I'm dropping $3k for, I expect my shell to be mint condition.

Finally, expertise. The whole amount of time it took was due to not knowing how to wire up to my 2019 Tacoma. After they threw four guys at it they finally noticed that they bent a pin in my reverse camera connection, and fixed it.

So, in summary, if you are in a rush or fancy clothes, steer clear. If you can be patient, you can save a few dollars here.

One thing that is talked about a lot on Yelp is their treatment of used shells. I agree they are stored poorly and yours will likely have scratches and chips from the looks of some there. Inspect carefully is my advice.

Edit update:. Back lock actuator failed the next day, after checking the wiring it was fine and so they replaced the actuator. Works perfect and was in and out in 20 minutes. Great warranty service I'd say.

cole younger

5/5

Great service ordering my canopy. Called me right when it came in and set an appointment for the next day to get it installed. Install didn't even take an hour.

Samuel Gaston

5/5

Fair prices and good customer service. They will fix you up with a topper, running boards and other things for a cheap labor price. If you have an issue with your product, they will fix it up for you for free.

Amy Amodio

5/5

Super Happy! These guys go above and beyond to make sure you have what you want. They are fair, kind, and experts at what they do. You will not find better prices (I looked!) and their customer service is top notch.

Ryan Walsh

5/5

Great customer service! Alfonso worked really hard to get our Snug Top picked up from Long Beach , delivered, and installed fast after the manufacturer had unscheduled delays in their paint shop. Thanks to him our cross country move was only delayed hours instead of days.