5/5
The team here were absolutely fantastic with my topper install on my RAM 1500, from the sales process through to installation and handover I felt 100% confident.
The sales side involved giving a great outline of all the options, benefits, functions and the luxury bits if those are what you wanted - however at no time was it anything other than informational for me to make the right decision that fit what I wanted.
The installation side involved a reasonable deposit, and clear timelines that were slightly pessimistic, which was great because the product arrived a week or so early, and it's always nice for little surprises. (If you ordered and somehow it was late, I would definitely not be blaming them, they did a great job of communicating good expectations with me)
On day of installation they walked around the truck and took photos/videos of everything - I really appreciated this because again it ensured that we were all on the same page about what truck they received and what truck I got back. Made me confident that IF there were any issues that they would be resolved (ie I trust that they would use the video to highlight any issues, not just if I complained about something that wasn't their fault).
Day of pickup involved a full walkaround of all the setup and inspection of all the parts - and then instructions on what I needed to do to tighten down bolts in a weeks time to ensure everything was on track, and a request to visit them again if there were any issues - again something after all my interactions with them I am confident they would be resolved (not that I have had any issues!)
Ok, there you go, long reply that was not requested of me, just found myself looking at my truck after a month of having it and realizing how impressed I was and so I came in here to write this.
Thanks Custom Truck team, i'll be sending people your way in the future!