Digital Federal Credit Union - Waltham, Massachusetts

Digital Federal Credit Union: A Comprehensive Guide to Their Services and Features

The Digital Federal Credit Union is a member-owned financial institution that provides a wide range of services to its members. Located at 130 Lexington St, Waltham, MA 02452, the credit union is easily accessible by public transportation or on foot. With a strong commitment to community service and member satisfaction, DCU has established itself as a trusted financial partner for individuals and families in the Boston area.

Main Services

• Insurance: DCU offers a range of insurance products, including auto, home, life, and disability insurance, to protect members and their loved ones.
• Investments: With a variety of investment options, members can grow their savings and achieve their long-term financial goals.
• Branches & ATMs: DCU has a network of branches and ATMs throughout the Boston area, making it convenient for members to conduct their financial transactions.
• Borrow: DCU offers a range of loan options, including personal loans, mortgages, and credit cards, to help members achieve their financial objectives.
• Support: Members can access dedicated support services, including online chat, phone, and email support, to resolve any questions or concerns.
• Services: DCU provides a range of services, including bill pay, mobile banking, and account management, to help members manage their finances effectively.
• Membership: Membership is open to anyone who meets the credit union's eligibility requirements, including federal employees, members of the military, and their families.
• Free Checking: DCU offers free checking accounts with no monthly maintenance fees, making it an attractive option for individuals who want to manage their finances without incurring unnecessary costs.
• HSA Checking: DCU also offers HSA checking accounts, which allow members to set aside pre-tax dollars for medical expenses.
• Visa Debit Card: Members can use the DCU Visa debit card to make purchases, withdraw cash, and access their account balances.
• Greenlight Debit Card: DCU also offers the Greenlight debit card, which provides members with a more secure and convenient way to manage their finances.
• Primary Savings: Members can earn interest on their savings with DCU's primary savings accounts, which offer competitive rates and low fees.
• Advantage Savings: DCU's advantage savings accounts offer members higher interest rates and more flexible terms than traditional savings accounts.
• Smart Savings: The smart savings accounts are designed for members who want to save for specific goals, such as a down payment on a house or a vacation.
• Money Market Savings: DCU's money market savings accounts offer members higher interest rates and more flexibility than traditional savings accounts.

Location and Access

The Digital Federal Credit Union is located at 130 Lexington St, Waltham, MA 02452, making it easily accessible by public transportation or on foot. The credit union has a wheelchair accessible entrance and parking lot, ensuring that members with disabilities can access the facility without any difficulties.

The nearest public transportation stop is the Lexington Street Station, which is served by the Red Line of the MBTA. Members can also use ride-hailing services or drive and park in the credit union's designated parking lot.

Featured Characteristics

* Community-focused: DCU is committed to serving its members and the local community, with a strong focus on community service and member satisfaction.
* Member-owned: DCU is a member-owned credit union, which means that members have a say in the credit union's operations and decision-making processes.
* Convenient services: DCU offers a range of convenient services, including online banking, mobile banking, and account management, to help members manage their finances effectively.
* Competitive rates: DCU offers competitive interest rates on its savings and loan products, making it an attractive option for members who want to grow their savings and achieve their financial goals.
* Low fees: DCU has a reputation for having low fees, making it an attractive option for members who want to avoid unnecessary costs.

Practical Information

* Hours of operation: The credit union is open Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM.
* Phone number: Members can contact DCU at 800-328-8797 to speak with a representative or to access the credit union's services.
* Website: Members can access the credit union's website at dcu.org to manage their accounts, check their balances, and access their account information.
* ATM network: DCU has a network of ATMs throughout the Boston area, making it convenient for members to conduct their financial transactions.

Opinions

DCU has 126 reviews on Google My Business, with an average rating of 3.2/5. Members have praised the credit union's convenient services, competitive rates, and low fees. Some members have also praised the credit union's community-focused approach and member-owned structure.

However, some members have also criticized the credit union's customer service, citing long wait times and unhelpful representatives. Others have also complained about the credit union's fees, citing high fees for certain services.

Overall, DCU has a strong reputation among its members, with many praising the credit union's convenient services, competitive rates, and community-focused approach. However, some members have also criticized the credit union's customer service and fees.

Note: The reviews and ratings mentioned in this article are subject to change and may not reflect the current ratings or reviews.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.