Embroidery & Print House/Speciality Gift Shop - Suffolk, Virginia

Embroidery & Print House: A Comprehensive Guide

Embroidery & Print House, located at 5501 Bennetts Pasture Rd Suite H, Suffolk, VA 23435, is a respected and versatile business offering a range of creative services and unique gift items. With a strong commitment to customer satisfaction and quality craftsmanship, it has established itself as a valuable resource for both individuals and businesses in the Suffolk area and beyond. The establishment operates under the telephone number 576361676 and can be easily found online at embroideryandprinthouse.com. It’s a small business that prides itself on personalized service and a welcoming atmosphere.

Services Offered

Embroidery & Print House distinguishes itself through its diverse skillset. Primarily, it functions as a dedicated embroidery shop, providing expert embroidery services for a wide variety of fabrics and garments. They cater to both small-scale projects and larger orders, demonstrating flexibility and a commitment to meeting diverse customer needs. Furthermore, they operate as a thriving gift shop, offering a curated selection of unique and thoughtfully chosen items. Finally, they also operate as a screen printer, capable of producing high-quality printed materials for businesses and individuals alike. This multifaceted approach allows them to serve a broad clientele with varied requirements.

Location and Accessibility

The business's physical location at 5501 Bennetts Pasture Rd Suite H in Suffolk, Virginia, is easily accessible. It’s situated within a convenient area, promoting ease of access for customers. The facility boasts wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating a commitment to inclusivity and ensuring that individuals with mobility challenges can readily visit the establishment. The visit is generally considered quick, allowing customers to efficiently complete their needs. They accept various forms of payment, including checks, credit cards, debit cards, and NFC mobile payments, maximizing convenience for all customers.

Customer Feedback and Reputation

Embroidery & Print House has garnered positive feedback from its clientele, as evidenced by its 62 reviews on Google My Business. The average opinion is 4.8/5, reflecting a consistently high level of satisfaction. Many customers highlight the friendly and helpful nature of the staff, particularly mentioning Pam and Hannah, who are frequently praised for their encouragement and support. The selection of fabrics available for embroidery projects is consistently cited as exceptional, offering a vast range of choices for creative endeavors. Specifically, one customer described a recent experience where a mother and daughter took a sewing class, emphasizing the positive and supportive environment created by the staff. This sentiment suggests a welcoming atmosphere conducive to learning and creativity. The in-store pickup option further enhances the customer experience, providing a convenient way to collect completed projects. The onsite services offered add to the value proposition, streamlining the process for customers.

Key Features and Amenities

• Extensive Fabric Selection: A wide variety of fabrics are available for embroidery projects.
• Experienced Staff: Pam and Hannah are consistently praised for their knowledge and assistance.
• Multiple Services: Offers embroidery, gift shop items, and screen printing capabilities.
• Convenient Payment Options: Accepts checks, credit cards, debit cards, and NFC mobile payments.
• Accessibility: Wheelchair accessible entrance and parking lot.
• Quick Visit: Designed for efficient customer service.

The business is a testament to the success of a local, small enterprise. It’s clear that the focus is on providing a positive and rewarding experience for every customer. The quality of the services, combined with the accessible location and flexible payment options, solidifies its position as a trusted resource in the community. The dedication to creating a welcoming environment, as evidenced by the positive feedback, further contributes to its appeal. It appears the business is dedicated to fostering creativity and providing high-quality products and services.

👍 Reviews of Embroidery & Print House/Speciality Gift Shop

Elizabeth J.

5/5

Love this place. My mom and I took a sewing class today and had a great time. Pam and Hannah were kind, helpful, and encouraging. The fabric selection for our project was incredible. I definitely recommend this place to experienced and beginner seamstresses, like me.

Christina C.

2/5

They have a decent selection on gift items, fabric, and sewing notions.

I did not like seeing low-quality fabric that is available at Walmart being priced at the same prices as their Riley Blake and other designer quality fabric. I found a couple of bolts that are sold at Walmart for $5-6/yard being priced at $11-13/yard. So buyer beware, be sure you're looking at brands. This is not a good business practice.

Sandra R.

5/5

This is a great little shop filled with plenty of charming and unique gifts and treasures, and they always have excellent and friendly customer service.

LaTashi B.

1/5

I was emailed a threatening email about my order which soiled my experience here. This was my second purchase. I took in some long sleeve shirts (in the summer) to add my business logo to. I was traveling in Q2 and Q3 for business. At the beginning of the quarter, I explained it over the phone that I would pick up my order when my traveling brought me back to Suffolk where my office is (not sure who it was that called and they said ok). My order was for only $96 even after I supplied my own 4 t-shirts. That was no problem. The empty threatening email I received if I did not pay for my order ASAP or I would be reported to the credit was wild. I explained that I would pay when I pick them up. I never had to pay before hand when I purchased before. (still not a problem, it was the random threat). The owner went back and fourth via email with threats instead of asking nicely or simply speaking to me like a human or fellow business owner. I explained that that's not how credit works and I should have been explained to pay when I dropped off the shirts if that was the policy. The owner was also critical because I don't have a brick and mortor business where she can just walk into my office. (I am glad I dont for that simple fact) I have 20+ years customer experience and client solution and I have never experienced this from a small business owner before. Pamela can keep the shirts and gift them to charity. I will not be back in. Then she had the nerve to leave a review on my google as if she used my services. Thanks Karen.

D N.

5/5

I think I’ve found one of my new favorite local shops! The owner is absolutely lovely and helped me design a monogram for a jacket, and the turnaround time was quicker than estimated— even in the midst of the holiday season. The prices are great and the atmosphere is so inviting. Can’t wait to return soon, thank you!!

Kimberly S.

5/5

Awesome job! I brought in my own bags to have embroidered for Christmas gifts and they turn out BETTER than what I had envisioned. The staff was easy to work with and the turnaround time was quick. I would recommend them to my friends and family.

Sarah C.

5/5

They where friendly and helpful to me and had good products to sell. I bought two bags and got my name on them and love it. She explained how embroidery and screen printing works to me so i understand the difference. She also explained about how digitizing works and how you can shrink only 10 percent to keep the quality. And with any embroider only some will stitch on your garment but are not responsible for replacing it and that makes perfect since.

Sherry E.

5/5

LOVE LOVE LOVE this place. The owners are super friendly and accommodating. . I have needed things in a rush and Pam has always come through for me. There are so many adorable ideas displayed. I get all of my embroidery done here and you should too!