E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

E-ZPass Customer Service Center: A Comprehensive Guide

The E-ZPass Customer Service Center, located at 375 NJ-21, Newark, NJ 07114, United States, is a specialized government office dedicated to providing exceptional customer service for E-ZPass users. With their phone number 8882886865 and website ezpassnj.com, they offer a range of services to help customers manage their E-ZPass accounts and address any concerns or issues they may have.

Main Services

Account Management: The E-ZPass Customer Service Center assists customers with account setup, account activation, and account maintenance. They also handle transactions related to E-ZPass accounts.
Customer Support: The center provides support for any inquiries or concerns related to E-ZPass usage, including toll violations, billing issues, and account-related questions.
Customer Education: They educate customers about E-ZPass usage, its benefits, and how to properly use the system to maximize savings and convenience.
Toll Violation Resolution: The E-ZPass Customer Service Center helps customers resolve any toll-related violations, ensuring that customers understand the violation process and can take the necessary steps to avoid future incidents.

Location and Access

Located at 375 NJ-21 in Newark, New Jersey, the E-ZPass Customer Service Center is easily accessible by car and public transportation. There is a wheelchair-accessible car park available for those who drive, and the center is wheelchair-accessible as well. Customers can also utilize public transportation, as the center is situated near major bus and train stations.

Featured Characteristics

State government office: As a state government office, the E-ZPass Customer Service Center is staffed by knowledgeable and experienced representatives who can assist customers with any E-ZPass-related issues.
On-site services: The center offers various on-site services, including account management, customer support, and toll violation resolution, ensuring that customers can address their concerns efficiently and effectively.
Wheelchair-accessible car park: The E-ZPass Customer Service Center is committed to providing accessibility for all customers, featuring a wheelchair-accessible car park for those who drive to the location.
Wheelchair-accessible entrance: The center's entrance is designed to be wheelchair-accessible, ensuring that all customers, regardless of mobility limitations, can easily access the services provided.
Toilets: The center features accessible toilets for customers who may require them, further demonstrating their commitment to providing an inclusive and accommodating environment.

Practical Information

To visit the E-ZPass Customer Service Center, customers should be aware of the following practical information:

Operating hours: The center is open Monday through Friday, from 8:00 AM to 5:00 PM, except for holidays.
Customer capacity: The center can accommodate a limited number of customers inside the building, so it is recommended to arrive early or utilize the online services when possible.

When considering the reviews, some positive aspects mentioned by customers include:

Efficient account management services
Knowledgeable and friendly representatives
Convenience of on-site services
Accessibility for customers with mobility limitations

In conclusion, the E-ZPass Customer Service Center, located at 375 NJ-21, Newark, NJ 07114, United States, offers a comprehensive range of services for E-ZPass users, including account management, customer support, and toll violation resolution. With their phone number 8882886865 and website ezpassnj.com, customers can easily access the help they need to navigate their E-ZPass accounts. Featuring wheelchair-accessible entrance and parking, as well as on-site services, the E-ZPass Customer Service Center is committed to providing an inclusive and accommodating environment for all customers.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.