First Response Phone Repair - Rancho Cordova, California

Keith Kreider

I have a Google Pixel 7 Pro about 4 months out of warranty and the ear speaker died. It can make calls but I can only hear the other party if I put it on speakerphone.

So, I took my phone to the Citrus Heights store, prepaid about $95, and was told by Denise they'd call me when the part came in. (No diagnostic done at all) I asked how long they'd need the phone and was told a few hours, the longer the better for the seal to dry.

So the part comes in and I drop my phone off at noon but the lady working tells me to come back after 5pm. No problem. I show up about 5:30 and she says come back at 6pm as it turns out the phone isn't even there but they took it elsewhere to fix it. About 6:30 Serg pulls up and has my phone. I pick it up and head home but I try to make a test call and the speaker doesn't work so I make a U-turn. When I arrive at 6:45pm the store was closed even though the sign says they close at 7pm honestly it didn't even look like they did anything as the phone was still on the hard reset splash screen.

The next day I drive back in and am told they'll order another part, it could be a bad speaker but there is some corrosion and they'd like a micro soldering specialist to check traces. I agree and a couple days later I drop it off at the rancho store and pick it up again after 7pm. The speaker still doesn't work and there's wet glue on the phone like it was literally just slapped back together as I walked in.

I get home and that night a super bright white/green vertical stripe 1/4" wide along the left edge appears. I call the next day and am told "yah, sometimes the screen shorts out on the metal frame. We'll fix it."

So I head back in to talk to Serg and figure out what's going on. I'm now told I need a $270 screen (which wasn't broke before I took my phone in) and guess what? My ear speaker still doesn't work. I got a "I'll talk to the owner"

I have this ghetto looking phone with a huge bright stripe down one side and I can only talk on speakerphone and I still owe $650 after paying $100 to get it fixed.

No bueno

Someone I know

Brought in iPad to fix it. We didn’t know what was wrong with it. Ends up just charge port was picked up same day I dropped off very well pricess.

Linda

Great place for knowledgeable and professional work done fast on your phone. Not my first time there and each time they have solved my issues with only what I need, no upcharge for unnecessary work and reasonably priced!

Mercedees Edwards

Amazing find!! I am so impressed with the quality of service I received here. Their prices are unbeatable and they were very open and friendly. I will be coming back for any other phone services I need!

WaEz Samadi

Good people, I have been their customer since 2020 I purchased couple iPhones I never had any issues with them. I recommend if you looking for used phones, you can trust them…

Shawn M

First Response did a great job replacing my Ipad screen at a good price. Job was completed on time.

Sierra Amber

I have been going to First Response Phone Repair since they first opened. It's the only place i go to for any phone issue, repairs, i have bought a used iphone in perfect condition before at a very good price (cheap) also the main reason i go there is for screen protectors. They are amazing quality, (just as good as the overpriced ones at the apple store) only difference is the price. Anytime someone mentions to me anything phone issue related, I always recommend First Response Phone Repair. Every single employee that works there is so kind, helpful, and always gives great customer service. Now with that being said, yesterday i went there right before closing, and the gentleman that was working there had a few phones to finish up before he could help me, (im sure he wanted to go home it was the end of the day & i had two phones that needed service) but still he was still managed to squeeze me in. He was the most kind, and helpful guy. He helped me find a better option for what i needed within my price range, because i was on a budget. He went above and beyond when it came to his customer service. Unfortunately he does not work at this location, and was only filling in for someone, but everyone that works there are super nice and you cannot beat their prices.

Thank you so much KYLE for all of your help yesterday i truly appreciate it.

Beatriz Gonzalez

If I could do zero stars - I definitely would! Took my iphone to get the back screen replaced on a Friday - they said I would get my phone back the next day. The next day comes and still no word about my phone. They do not communicate at all! I had to call in about my phone and at last turns out they couldn't do anything to it and had some dumb guy removing the back glass. I asked for refund and they broke apart the back glass - didn't even bother removing it properly. Hate , hate, hate this place!