Jackson Jewelry

I need to get a ring sized and then a flash for both my rings.. and I loved the no problem attitude. My whole visit drop off and pick up less than 10 minutes. I live in Clovis and I love to support local. I had a great interaction with this local jewelry store and the prices were reasonable. They also did an awesome job with my rings.

They ruined my great grandmother’s large garnet stones. I requested them to be “faceted” in a “brilliant” cut. I was very excited because these had been in the family for years and passed down three times. They stated their guy in LA could do that. They asked me what shape. I told them whichever shape of their guys choosing as long as it was “faceted”. That I trusted their judgement. They called me when their guy had them in possession and stated they would “absolutely” be needing a deposit. They did not tell me what cut their guy had chosen. I paid $500 for the deposit. To my horror when I went to pick them up, I was mortified that they had cut them into a cabochon cut. I started crying. The final bill, $1,600 mind you for 3 stones. Cabochon is the absolute CHEAPEST cut you can get!!! Cutting a stone ranges from $50-$400!! I was in shock. The only offer at the time was for me to choose three of their garnets to make up for it. Reluctantly, I chose three and ran out of there so I could go home and cry. I was devastated. I tried to letting this go. It’s been a few months. I want to request a full refund and return the three faceted garnets they tried to smooth me over with to make up for the damages. I do not know where the breakdown in communication was (them or their guy in LA) but after having some time to think, my heart is still ABSOLUTELY BROKEN and torn over this. I received back what looks like half cut marbles and was overcharged for them. I’ve spent many nights just devastated over this.

Worst place ever to go!! They literally over charged us and when the ring broke they blamed it on my hair. He wanted me to pay $600 for the repair and replacement (I ended up paying half of that because I wanted my wedding ring fixed). I had to go back 4 times and the ring was never fixed correctly. We finally went somewhere else and had the ring completely remade. I do not recommend them to anyone!!

I left my watch there to have a new battery put in it. After more than a month they called and said they couldn't do it. I believe they should have told me that when I first brought it to them.

I bought some silver coins from this shop at a good fair price. There was a larger size coin left and i wanted to take that one as well. Unfortunately the price being asked was WAY over a fair value of the coin. The next day i returned to make an offer directly to the owner (Bruce). Soon as i asked about the large coin he realized i was the person that bought his coins the previous day, his attitude changed entirely. Soon as i made a cash offer instantly rejected the offer and yanked the coin from my hand placed back in the case and walked off. I really wanted that coin to go with the others i had bought with CASH the day before so i offered a little more, he rudely said, "no way". It seemed like he was not going to sell the coin to me no matter how much i offered out of spite or maybe some kind of prejudice. Sadly i just wanted to spend some money in his shop and now i will make sure never to give him a cent and do my best to tell others to buy elsewhere.

Amazing service, amazing work. Great team. Thanks for your help with my ring! It looks incredible.

I took my Dad's ring in because he lost a few of of his gold nuggets out of his ring. I brought in a couple gold nuggets and they were able to use those to fix it. My Dad was very happy to have his ring looking good again.