King of Furniture & Mattress - Hinesville, Georgia

Lori F.

On our first visit, we were taken care of great. Once we paid, the service went downhill. Ashley, who helped us the first time, was basically annoyed by our questions and had zero answers. She told us that if we ordered our furniture from a competitor, it would take weeks to get it, and they don't do that. They get their special order items on time. We'll, they don't. And when we followed up , she said the owner, who was not going to come to work after we waited an hour, is the only one who could tell us. The owner DID refund the money for the order and we appriciate him and his kindness. Ashley, however, not so much. The invoice has expired information on it. They promise a 4 year warranty but nothing in writing about it, very vague. I had to ask her to put it all in writing, and that annoyed her even more. The invoices are unclear and vague, stating they don't have an item number for what you are purchasing, and store credit is all they give if it's not what you expected. I get policies and such, BUT if I buy something, it should be 100% clear what I am getting. Ashley and the owner are not on the same page, and it seems she hides behind him being the owner. I used them for my mattress, but the furniture I ordered from the competitor and it arrived in 4 days, under what was promised. The competitor also called me the day after my purchase to let me know it was in transit and to expect it on monday or Tuesday, and it came Monday. Would I buy from Kings of furniture again... Maybe from the owner only.

Side note, Ashley's work attire needs some help. A skin-tight tank top and sandals are not professional at all, not even close to business casual. Armpits are not what anyone wants to see from a 'store manager'.

Lettie J.

Jacob and Anthony did a phenomenal job with everything from the time they got here from the time that they left. We bought a tv stand , bunk beds and a wooden kitchen table. Everything was set up nice and fast! I absolutely love all the furniture!

Djenane B.

I had a wonderful experience with shopping at this store. Ashley was very helpful and patient with helping me get what I needed for my new home. She offered her professional opinions which were very helpful. On deliver day, the process was very smooth and professional. Jacob, Jimmy and Rashad were very efficient and put everything together effortlessly. I did have an issue with one of my pieces and they quickly addressed it for me. I am very happy and my living room looks like a million bucks. Thank you guys so much!

Kiara L.

Definitely wouldn’t order anything else from
This place. Ordered a bed set with a mattress. The delivery drivers broke the ottoman top piece of my bed. I contacted them immediately and informed them of this. They swore they were going to fix it and that it had to be ordered. It’s been over a year later and I haven’t received anything. I have called and went in the store multiple times where they play dumb and claim they are going to call me back and they do. I hate this place.

Angela A.

The employees were awesome and very nice, as well as helpful. I will be back again to shop. Good variety of items to choose from.

Natasha S.

I highly recommend this place .. The sales team and delivery team are top tier.. I’m new to the area and they got me together within a week , If you’re new to the area I highly recommend this business.

Savannah S.

Love love love the customer service I received. Ashley is amazing!!! And so is the whole delivery team! Had a little tear in my couch but they were QUICK to resolve the issue and were amazing to work with to get it resolved.
Delivery was so nice and they helped put everything together! I’m so happy with my furniture and new rugs! Thank you so much for all the help!

Jasmine P.

Furniture is high quality and the environment is very welcoming!