Lowe's Home Improvement - Pine Bluff, Arkansas

Susan Funderburg

The Pine Bluff store has rude and disrespectful people at customer service/return desk. We have spent about $5000 in that store in the past week. My husband and I needed to return some security cameras that had two cameras alike and three that are alike within the same box. I was trying to explain that to the lady at the return desk but she would not even acknowledge that I was speaking to her and walked off. I then started to take out the cameras to show her what I was talking about and when she walked back over to the counter she started speaking to me as if I was an idiot. She seemed to be mad at me for taking the cameras out of the box. At this point I still owned the cameras because she had not even started the process of the return. My husband let her get about three sentences out of her mouth and then said that no one will speak to his wife like that. Her attitude then got even worse. I wish I had never bought $5000 dollars worth of any product from them this week. I will never go back into the store here in Pine Bluff Arkansas ever again. Not even sure if I want to go to any Lowe's store anywhere. I am going to be a Home Depot customer from now on. It is so sad that I will not be supporting my community at this Lowe's anymore. Something has to change in that store.

Dana Aiken

I find the responses to these reviews amusing. Customer service is top priority. ?
I tried to buy a patio table in the store last weekend but waited in the store for 45 minutes for someone to help- no one ever came. I decided that I would order online and do a curbside pickup because then someone would actually have to do their job.
Needless to say, I still had to call the store 25x to get someone to answer. Called the corporate customer service where the rep there tried to call the store as well and was never able to reach anyone. She said she was going to put in feedback about her experience.
I was finally able to reach a dept head, of some sort, that told me since I was on my way to get my order that she could just cancel it and I could come in the store and get it myself. Lol The call dropped or something so I called back and got a manager by the name of Star… now Star did help
Me and got my order handled and she was very nice.
I pulled in, check in and a younger guy with longer hair came to my window and got my info so he could proceed to load my table. He asked me to pull over to the door for my mulch.
He and another guy proceeded to just throw the mulch in Willy nilly and then just walked off after they were finished.
The character shown in their performance was quite comical. I’m sure they are proud of themselves but I wasn’t impressed with their lack of courtesy, lack of professionalism or lack of basic work ethic as I’m sure they wouldn’t toss these things on the truck for their moms or family members like this.
Picture noted for work performance. Overall it was . as shown already, a 1/10 stars.

Terry Wynne

Great shopping options. Very friendly staff. I was actually able to find a double bathroom sink vanity here and they’ve been hard to find. Home Depot in LR had none. There were very few here but able to find one I like! Some of the things aren’t built very well and we had to return the first vanity.. then the 2nd vanity box also said “white” and it ended up being navy. Kept it anyway. Took a really long time to load things up but the staff being so kind made up for it.

Donald Wright

My disabled husband placed an order on line. We waited a week for order to store. My husband was told at the service desk there's no one to help you.. after having brought home the good's we ordered was broken in the box and having to go back to try to get help to rectify the broken product. No help from anyone at all. No one.. but husband saw plenty of employees on cellphones. No one even so much as asked my if he needed help of any kind. I agree with one of the ladies making a rating.. Lowe's needs a new, strict, policy change with new employees that might give a damn about the jobs they currently have..

Frank Brown

Not sure what happened at Lowe’s. Customer service sucks. Shelves are halfway stocked most of the time with the wrong product. Got credit from the financial company they use. Paid a refrigerator off. They canceled my credit. I’ll drive completely out of my way to avoid Lowe’s. Not even sure why I gave a 2 star. Not even worth that. Don’t shop there and stay a way from Craftsman. Not the same tools they sold at Sears. Low quality. Been dealing with them since they opened. This by far is the worst.
I got feedback from the main office asking me
To call. I will.

Update. Used online order and no issues very pleased this time with the store. Had to get more and got help getting everything I needed.

Classie Carrell

Have been in this location several times in the past 2 weeks. Each time, I've been greeted and asked if I needed any help. The store has been clean and organized.

andrea washington

Well, this was our 2 x we made the mistake of trying this store again. I shopped online. Went to the store to pick up our items. My daughter goes in and to the customer service desk. She is in the store almost ten minutes. I call her phone she said she momma waiting for someone to help me. So, when she does get help the young lady asked a young man with dreads to help the customer out, he told her he was not going to be able to do it and walked outside with his cell phone in his hand. My daughter who is handicapped on one side had to push the basket out and we both put the items in the car. We get ready to drive off my daughter said momma that is him on his cell phone. I drove up to the where your plants start. I ask him his name I couldn't remember for this message.
I can recall when my grandkids were smaller, and I would bring them to Lowe's on each Saturday morning to your crafts class they would build boats color paint. But, to day this place has to many that do not take customer service SERIOUS! I worked in customer service for 30 plus years and I could be in a store talking to the worker and because is in me to help others feel delighted to show I would say Good Morning of afternoon, I really wish I was able to become a part of the store just to teach customer service. It is the ONE KEY to having any successful business I would love to become a consultant just to teach how you want to be treated will show in how you care for others.

Kathey Walker

I quickly found the fasteners I needed, used the self check out and was on my way with no fuss. There were helpful employees at check out in case I needed help. Each time I visit this Lowes is a good experience.