lululemon - Temecula, California

olivia R.

Asking question is so annoying to the staff , they are very short and rude , maybe because they hire them too young and have no sense of costumer service. I shop often here and the costumer service to just ask for a size it’s too much for them . At this point driving to San Diego does not seem bad anymore. Lululemon corporate it’s so sad when a local resident needs to travel to another county because staff are horrible and this is just one example.

Sy

The customer service at this place sucks...went there today there were two young individuals there a young woman and a young man...both Caucasian. No one asked if we needed anything or had any questions...they just stood there talking to each other. I was disappointed....the two individuals looked like they did not care...just a job to them...it's hilarious...unfortunately william and sonoma closed. They had the best customer service...hopefully this lululemon closes down. We ended up going to the coach store and the Customer service at coach was excellent..
Lululemon you cannot make sales with poor customer service. It's all about the money...these two individuals need to go somewhere else and work where they can just stand and look pretty. Terrible store never going back...I heard this store was going to take over william and sonoma spot...good luck
Obviously poor management with poor staff....

M1

Cute store, clean, and the staff was very helpful. We had to order things because it is a small store and has limited stock. A plus for free shipping!

Eartha W.

I visited the Temecula store Friday 3/29/24. I was not greeted upon entering the store and I was one of 2 customers. The staff was not very friendly, especially the fitting room girl. I was not asked if I needed additional sizes or styles. People were just standing around doing nothing holding their ear pieces and fanny packs in place like secret agents. I was not asked if I needed any help nor was I thanked for coming in after I decided to spend my money elsewhere. I won't be back at this location and probably not this brand ever. I would give zero stars, but the rating system wouldn't let submit without a star.

ryan D.

My wife bought me a jacket for Christmas that unfortunately was a bit too small. She went to return it and they were not going to refund her at all because the jacket was discontinued. Luckily she 50% cash back. She bought the jacket 2 weeks before Christmas and the day after Christmas went in for the return. Horrible customer service on Lulu part. Even store credit would have been acceptable.

J

My wife and I have been a long time Lulu advocates and extensive customers and I will absolutely never return to this location or Lululemon again.

I went in to purchase some items from my wife and the service provided by the heavier set tattooed woman to another client was absolutely not excusable.

This employee was very abrasive and had absolutely zero advocacy for understanding or sympathizing with the clients request.

The most unfortunate part is that this brand likely lost both customers today.

I will not stand with an organization that allows employees to treat clients their way.

Amanda D.

I just started shopping here and all of the employees are always so nice! I just wish the store was a little bit larger and had more color selections like other so cal stores. Even with that said, I still always manage to purchase something!

Brenda O.

They don’t answer their phone, good luck receiving any service from them