Mac Made Easy, Kaua'i - Lihue, Hawaii

Robin J.

Mack and Coby were awesome today solving my laptop power cord problem, as well as my son's phone issue. We really appreciated their help, and know that they are a great resource for Apple products on Kauai! Mahalo!

Esplender M.

My iPhone stopped working: it would not respond to my screen touches. I couldn’t turn it off to restart it, since sliding my finger on the screen would not be recognized by the phone. I took it to this place, and in less than one minute the guy gave me directions I followed, and the phone was back to normal. I asked him how much I owed him for his service, he said it was nothing. I asked him if he would accept a tip, but he said he wouldn’t accept tips. I had no cash, so I wanted to give them a credit card tip. To me, it’s incredible how this guy did not charge me anything, and did not accept the tip. It shows me this guy loves his job, and he is a very fair merchant and person, as he would only charge you if he feels is fair to do so. Blessings for business and for this guy.

Heather H.

Wow I had an INCREDIBLE experience here. I brought my computer in late on a Friday after an hour with Apple Support did nothing. It was hardware issues. They were very friendly and helpful. By Monday they told me they had diagnosed the problem, ordered the parts and were hoping they'd be here by Wednesday. Well, I had my computer in my hands by Thursday! It was not only working, but they had managed to get Apple to pay for everything - brand new display, keyboard, trackpad, battery, and speakers! The whole thing only cost me $95 for the diagnostic fee. The communication was superb and very professional. They saved me and I'd go back here in a heartbeat. Very lucky we have them on Kauai! Thank you again.

Keith M.

Not an option for water damage. They won't even look at it - their Policy is to ship to the mainland for repairs. Had to go elsewhere to get my phone up and running.

There are better options.

Justin O.

Mac Made Easy was very helpful. They make sure everyone is taken care of fairly (whoever came in first) I truly felt like when I went in there they Made my problem their problem, and fixed it the fastest way possible. Got my phone in by the exact time they figured it should be in, helped me apply the screen protector, and made sure everything was working 100% before they sent me on my way. Also at the same time they were extremely friendly, professional, and personable. Thanks again specifically Jordan, but also to all the Mac Made Easy staff.

Madeleine W.

Thank you guys! Have gone to you a few times and have always had a good experience with every person I have encountered. This last time you apologized for the “long” time before it would be fixed due to the holiday (Thanksgiving and the weekend) yet still had my laptop fixed&back to me within a week, which was great because I use it for work!
Your employees always give me a few options on what I can do depending on what’s wrong and there’s no pressure to choose any certain option. Definitely recommend. Mahalo!

June C.

The most important thing for you to keep in mind when shopping here is that they are not an apple store. If you purchase something directly from apple and have it shipped, you are guaranteed and able to get customer service, accountability and protection, and refunds without shelving fees, especially on broken/not working products.

Daniel L.

I love having Mac Made Easy on island! They are always helpful and knowledgeable whenever I go in. If I need service whether in warranty or out of warranty their technicians have always been able to help me with my problem. Even with items like my Apple watch that they cannot service they helped me get it sent in so I could get it back as soon as possible. If I am in need of a new Mac I know that they always have a good assortment on hand to meet whatever computing needs I might have at that moment! Thank you Mac Made Easy for being my Kauai Apple Store!