NAPA Auto Parts - Auto & Truck Parts - Tracy, California

NAPA Auto Parts - Auto & Truck Parts: A Comprehensive Guide

NAPA Auto Parts is a renowned auto parts store located at 80 E 11th St, Tracy, CA 95376, United States. The store can be contacted via phone at 2098357014 or by visiting their website at napaonline.com. Offering a wide range of specialties, NAPA Auto Parts is dedicated to providing top-notch services and products to its customers.

Specialties

• - Auto and truck parts

Other Points of Interest

• Kerbside pickup
• Delivery
• In-store pick-up
• In-store shopping
• Same-day delivery
• Wheelchair-accessible car park
• Quick visit
• Batteries
• Credit cards
• Debit cards
• Mobile Wallets

Opinions and Reviews

This company has received 111 reviews on Google My Business, with an impressive average rating of 4.2/5. Customers consistently praise the store for its great service, friendly staff, and extensive inventory. One satisfied customer mentioned, "Great service and great people behind the counter, best auto parts store If you've been there, give them a chance; it's like your family, and all the people are fantastic"

The knowledgeable staff at NAPA Auto Parts is dedicated to helping customers find the right parts for their vehicles, making the shopping experience efficient and hassle-free. The store's commitment to customer satisfaction and its wide range of services and products has earned it a stellar reputation in the local community.

Final Recommendation

If you're in need of auto parts or looking for expert advice on vehicle maintenance, NAPA Auto Parts - Auto & Truck Parts is the go-to destination. With its convenient location, comprehensive product offerings, and exceptional customer service, there's no reason not to visit this trusted auto parts store. To learn more or to place an order, be sure to visit their website at napaonline.com today

👍 Reviews of NAPA Auto Parts - Auto & Truck Parts

Bruce K.

5/5

Great service and great people behind the counter, best audo parts store!!!
If you've been you hit give them a chance it's like your family all the people are fantastic!

Chad C.

1/5

It was okay. Prices are kind of high. And while Dennis (man with mustache) is cool and quick to handle your problems, when I realized I had gotten the wrong part (my own fault), and called to find the correct part, Aric (younger guy with long beard) answered, and when he asked whether my car was manufactured in the U.S. or Japan, I could only find the manufacturer name on my car, and when I read it to him from the tag on the inside of my driver side car door, he said "Oh, that's Japan. It was made in Japan." And I just said, "you sure? Well, okay then." I was confused because I had only given him the manufacturer company name, and was surprised he was able to find so instantly where it was! Well, loe and behold, THEY WERE THE WRONG PARTS AGAIN. But to my own credit, I didn't notice they were wrong until I had already altered them to fit the car. Well, I couldn't return them anyway, but when I called again to AGAIN get the CORRECT part, Dennis answered, and then gave the phone to Aric (so I'm assuming Dennis was nearby during the whole call), and when I said that it must be made in the U.S., and not Japan, Aric immediately started talking over me, rudely, saying "well you told me it was Japan. So I got you the parts for the Japan model." And "No, no, no. I never said it was Japan. You said it was Japan!" So when I said "the only info I had was the manufacturer name. How could I possibly know it was made in Japan? Besides, I'm the one looking at the label. Why would I say Japan if it said U.S.?", he just ended it with "I'm not going to argue with you man." Hahaha okay. This is more a review for Aric than the ship itself. That guy needs to work on his humility and his integrity. Even if you don't remember, just say you made the mistake. It harms no one if a customer comes back and returns the incorrect part for a correct part, and if you "admit" to having made a mistake, even if you don't think you did, a customer is far more likely to return to you. Anyway, it was a pretty bad experience dealing with Aric. Dennis was always smiling and quick to serve customers.

Fernando S.

5/5

Great service! The gentleman on the counter apologized for the delay. There was a customer in front of me that was ordering a lot of stuff

Ken H.

5/5

They have great service and advise i work on diesel tractors and hondas . my chevy ect.( no fords lol. ) They have the parts for alot of equipment besides cars and trucks . thanks to the guys that make this happen . K.H.

saddam Q.

1/5

They have professionalism issues they closed before business hours even though I called and before I go and he said they are still open and I went there and someone was inside but the door was locked of course I wont to go again

chuck T.

1/5

Please do not Shop at this Napa store!
I went there buy 2 brake line fittings an
d a gallon of hydraulic fluid, it cost me over $75 dollars!!
I can get the same items at Auto Zone for about $25.
I don't know who's making up these prices but they are a rip off!!!

Kimberly D. L.

5/5

They charged my battery for free and tested and just great guys 7n there. Very helpful. I needed my motorhome battery checked and the guy in there charged it overnight and verified volts. Awesome!! Thank you!

Christina R.

1/5

This store is a shame horrible customer service Employee there don't want to work they could never make you a color paint because they're always busy or they're at lunch Even though it's your turn And nobody else is in line they will always say they're busy or come back later Awful experience in that store never go back