Parts Store - Tracy, California

Albert L.

After 5 years of poor service I hung in there because the location was convenient, they offered military discounts & because I believed it would get better (it was up & down). However, after an oil change & finding a random plastic container along with a shop rag in the engine compartment, that had already started to rub on the serpentine belt & pulley (I still have the bottle, shop rag & photo). I finally made the decision that risking & dealing with a major malfunction was not for me. The General Mgr. disregarded my attempts at communicating the concern & the Service Mgr. provided a genuine "sorry" but with a concerning root-cause.

Leo R.

My daughters 2020 Camry purchased 6 months ago developed a large crease on the plastic trim on the door pillars, took it to Tracy Dealership where it was purchased, told by the service advisor, this is a common issue, unfortunately Toyota does not warranty this as they have no control where vehicle is parked and how much sun exposure vehicle gets. It is also not the customers fault is manufacturer decided to use sub par components.
Hopefully someone steps up and repairs this, either dealer or Toyota, this is not the Toyota quality i knew.

The B. C. (. C.

I'm updating this review upon learning how bad the part shortage is across the U.S. It is devastating every car industry and causing delays with repairs. This is not something I was fully aware of originally when getting my car worked on. The customer service is good

PHIZ626

Never going there again. Two hours later They charged me almost 140 for an oil change. They said air filter is dirty needs replacment when I just replaced it less than a month ago. All fluids are low and they said it's ok!!!
Don't go there please. Alot of the staff at the front are rude. At least 3 of them that I dealt with.

Prabhjot S.

Jose G.