Perfect Edge Cutlery - San Mateo, California

Marie

I have bought two knives from them, one was $150 the other was around $300, both still in perfect condition after almost 1.5 years. Definitely recommend going here and checking out all the options, I recommend splurging on something expensive for your kitchen! I also wanted to add that when I went here they talked to my boyfriend and I for over an hour about the different knives they had and informed us so we could choose what we wanted.

VARUN B.

Great customer service. Stayed open, while I was on the way to pick up few knives.

They are really thoughtful and helpful. Really guide you through the process in buying the right knife.

steve A.

Fantastic experience ordering the limited release Benchmade Osborne Arctic Storm knife. The order was shipped (free) the next day. Along with the knife was an unexpected surprise. There was hand written note from the manager thanking me for my order, talking up the new knife highlights, and asking me to keep them in mind for future orders. I will definitely check them again for future knife orders. Steve

John F.

Great service and great knives. Their selection of knives is HUGE, but even better is the quality. The 3 knives I purchased 5 years ago are going strong.

However, I recently broke a nice paring knife after slightly bending the tip on my electric knife sharpener and trying to bend it back. Returning to Perfect Cutlery to purchase a new paring knife, one of their knife experts informed me the knife could repaired for $20. Wow! When I returned to pick up the repair it was good as new. Thank you Perfect Cutlery.

Montgomery H.

Same day service was great. Dropped off two Global knives (one needing additional restoration) and they are as good as new. Based upon my experience I have no hesitation in recommending this sharpening service.

Nahim E. A.

Summary: Avoid if you actually care about your knives and basic customer service.

This review is for the service I received at the Campbell farmer’s market from Perfect Edge; I cannot speak to the in-store experience. Perhaps most of the positive reviews on their page are for in-store services, hence different from my experience.

I used Perfect Edge’s service twice at the same farmer’s market, and both times the service was sloppy. Perhaps they think the average Joe at fairs does not care about their knives or the service, but if that were the case, we would buy kitchen-grade knife sharpeners and not take the time to bring our knives to Perfect Edge.

The first time, they plain forgot about me. They told me to come back in 20 minutes. I came back in 20 minutes and asked about my knife. The lady told me it should be ready in a few minutes if I had given it to them 20 minutes ago. So I waited right in front of their truck. After 15 minutes, I asked again, and she checked with the guy. They had forgotten about me. I waited some more time and finally got my knife with a “sorry about that.” No gesture on the price or for the time I wasted there. Sure.

Today, giving them another go, things like that can happen, whatever. I handed over 4 knives. Upon getting back home, I washed them and noticed 3 of them were just butchered. In order of increasing concern:

1. Inconsistent blade grind thickness/height (visible in picture 1, a little bit hidden behind the red box).
2. Scratches on the blade choil (visible in picture 1). The knife clearly touched the grinding wheel there, but they shrugged it off.
3. Blade profile changed on the paring knife (visible in picture 1). My blade is now straight-ish instead of having the original curve.
4. They ground the blade guard for no reason on the two other knives (visible in picture 2). Perhaps it was just easier to act like it wasn’t there to grind the blade. I now have a sharp blade guard—great. The profile of the new blade guard is not even symmetric (visible in picture 3). One side has a long edge; the other is short.

Anyway, like the foreword suggests, at the farmer’s market at least, I don’t think clients are taken seriously. The job is sloppy; the price isn’t. I do not recommend their mobile service.

Note that I’ve tried to resolve the issue with the owner over text. This review comes after 9 days of being left on read while the owner stalled the discussion, repeatedly asking, “How are the knives working?” instead of acknowledging any of my remarks. Some remarks were answered with excuses related to the way their tools work, for example, the scratches in picture 1. Note that this is the second time the knife went through them, and it was not an issue the first time. The business tends to avoid accountability for errors and does not take necessary steps to rectify them.

Hope this helps.

Todd B.

Excellent knife sharpening. Super helpful staff. They sell amazing knives too

Joe R.

Outstanding little shop local shop. I love being able to go somewhere and actually see the product as I won’t buy cutlery on Amazon and I enjoy supporting small businesses. They have a great selection of anything you may need, from folders to high kitchen supplies. I needed to replace a folder for work and this place had the exact model I was seeking. MIL / LEO friendly. Meaning that the staff is kind and knowledgeable, if you need a quality tool as a first responder this is THE place to go! I’ll be sure to visit again. Thanks for your time and help today.