PetSmart - Tracy, California

advaith V.

Never take your pet here... We basically never take our pet here but when people were saying it is not so bad we decided to try it out and give it a chance. Our experience was horrible. We took our dog here once and oh boy we had the worst experience. I mean it was a haircut that we took her for and they cut of all her hair when we did not tell them to do that and we gave them different instructions. Her tail now has no cushion. We also found out that they accidently cut her tail and did not tell us. A time before when we went to the same pet smart they cut her belly and we found bumps on her. We thought it was not them and brushed it off but seeing this proves our allegations. Never go her and I MEAN NEVER. The staff is also extremly rude to us. Just imagine what our pets feel.

Liza M.

My 1st time getting my Ruby groomed and I am extremely satisfied

K S.

Nice store. They offer grooming and a pet clinic. Wide variety of products offered. Prices are higher than Walmart but the quality is better.

Srihita R.

I recently took my dog to PetSmart for his regular grooming appointment, and I am beyond disappointed. Instead of properly dematting his hair as requested, they shaved him completely. My poor boy looks so down and scared now—something I've never experienced when taking him to other grooming salons.

What really concerns me is that my dog has always been groomed well elsewhere, but whenever I bring him to PetSmart, he starts shivering and refuses to let me go. At first, I thought it might just be my dog, but I noticed that many of the dogs at the grooming station were also shivering. It doesn't take a genius to see that something is seriously wrong with how they're treating these animals.

This was the last straw for me. The service was subpar, and I’m convinced they are mistreating the dogs in their care. I will never be taking my dog back to PetSmart, and I urge other pet owners to think twice before bringing their furry friends here.

Genesis M.

The staff is really helpful! Best place for specialty animal food.

Kristin K.

Carissa at the groomers is amazing! She always does a great job on Monster. His face is perfect shape & his body is always short and clean! He loves going and I love taking him to the groomers.

Sheena S.

My bearded dragon appreciates that they always have worms and crickets.
Last time I was there the animals were in the worst condition I have evern seen in this store. Normally they look good but this time. 2 birds looked like they were barely alive sitting at the bottom of the cage and never moved. There was a dead lizard in one cage and the other reptiles were not doing well. They really need to find a good reptile and bird supervisor.

Robin L.

I had just rescued a kitten through a private & everyone was very excited. I had worked at another PetSmart, so I know how genuinely happy they get for all of the "pet parents". It's very sweet to have people share in your joy! The store is clean and laid out in a very intelligent way. So easy to find what you are looking for.