Prince Estate Jewelry | Diamond, Jewelry & Watch Buyers - Sausalito, California

Anne L.

I dropped off a sapphire and diamond band/ring on January 1 to replace two sapphires that had loosened and fallen out of the band. I was promised the ring back on 1/11.

While I was at the store, the saleswoman Sarah and another older gentlemen were very aggressive on selling me diamond earring studs. I tried a few on, but was not there to purchase diamonds. They kept pushing, bargaining prices. I noticed that a few of the diamonds were different sizes from their other counterpart and did not trust their quality or craftsmanship. I left the store with my husband to our car in the parking lot a block from the store. The older man from the store ran after me trying to make a deal, saying they would sell me the diamond earrings at a discount and give me the ring repair complimentary for $4200. He even wrote in the back of my service ticket for the ring and said he would honor the price when I returned to pick up the ring. My husband and I had very bad tastes in our mouths from this experience. What high end jeweler makes deals selling diamonds in a parking lot? Why is he chasing me down the street? At this point, I felt regretful leaving my ring with them.

Fast forward, I called the store on 1/10 to see when I could pick up on 1/11. They shared it’s not ready and would take longer bc they did not have the right color sapphires to add to the ring. I finally received a call on 1/17 that the ring was ready. Upon pick up, I noticed that the two sapphires added were different colors, obvious to the naked eye. One was very dark and the other very light - not matching the other stones. They said they could redo the ring acknowledging the color difference, but I of course don’t trust them to do so. Why would they even feel
Comfortable giving this ring back to me in this condition? After some debate, the store was only able to offer me 25% off, which I accepted.

As I was leaving, the older man who chased me down the parking lot said condescendingly with a laugh, “you seem very nervous”. And I said “I’m not nervous, I’m disappointed and pissed”. He continued to berate me, and I reminded him that he tried to barter diamond earrings with me in a parking lot like a desperate used car salesman.

This shop is total amateurish, does not take their work or inventory seriously, and are classless and patronizing. I do not recommend.

Steighton H.

We love coming here to shop! They always have amazing vintage pieces. My wife and I both got our wedding rings here. The service and quality are both top notch. Can't recommend them highly enough.

V B.

⭐️⭐️⭐️⭐️⭐️

I can’t express how wonderful my experience has been at Prince Estate Jewelry in Sausalito! This family-owned shop truly makes you feel like part of their family. For about a year, I’ve been in touch with Sara, the owner’s daughter, as I’ve been eyeing my perfect ring.

During this season’s sale, she offered me a price that was too good to pass up! It was clear that she genuinely wanted to help me get this ring. The customer service here is exceptional, and I highly recommend visiting if you’re in search of beautiful jewelry in an inviting atmosphere. Thank you, Prince Estate Jewelry, for helping to make my dream a reality!

Jacquelyn R.

This store is a treasure! The young lady working there, Sarah, and her uncle were inviting and warm, and friendly. We haven't felt that welcomed or at home in any store in a long time. Sarah was professional and knowledgable, and sweet as Christmas candy. The jewelry is unique and great quality and reasonable prices. We will definitely tell our family and friends and we look forward to going back again!

Kelly H.

These guys super polite and patient the shop has Awsume displays and it’s very reasonable price just the place to go to.. they cleaned my jewelry and it signed beyond new plus’s put a battery in my watch on spot no waiting long times there very good place to go to in sacilitios.. highly recommend

Morgan K.

Prince Estate Jewelry has played an important role in our engagement. The customer service is astounding—taking the time to learn our style and then working to find something within budget. They have lots of gorgeous pieces at various price points and offered a flexible layaway plan for my fiancé. Nearly a year and a half after our first visit to pick out an engagement ring, they remembered us when we returned to pick out wedding bands. We are leaving satisfied with everything from the shopping experience, to resizing, to the future soldering after the wedding. I cannot recommend this place enough!

Francine S.

Great jewelry store! Large selection of jewelry, pieces that you don’t see in other stores. Sara was very helpful and knowledgeable. After spending a few minutes with us she was able to bring out pieces that she knew we would like. I love the earrings that I bought and will definitely shop here again.

Ross G.

Very friendly , professional and knowledgeable service. Sarah was very helpful in picking between several high-end pieces that my wife Was interested in. They have a wide assortment of high-quality and unique jewelry.
Ross