Robbins Brothers Fine Jewelers - Woodland Hills, California

Josh W.

The folks at Robbins Brothers are always kind and considerate. We never felt any pressure, they were very helpful and did their best to make the experience something to remember.

My wife and I decided to upgrade her ring for our 5th anniversary with a new centerpiece diamond. Divina Davis helped us with options and made sure to work closely with their jeweler to cover all potential contingencies with the modification to the setting, the size and how the ring would change.

All in all our experience was wonderful and I would recommend them highly to others. If you are looking for a team to help you make that certain someone in your life happy, Robbins Brothers has your back.

Melisa S.

I shopped around and educated myself before I ended up at Robbins Brothers. Coco was extremely friendly, helpful and patient with me. I wouldn't say shopping for a lost center diamond from your wedding ring is ever a fun experience, but the end result made me feel so much better. The jewelry repair professional did a great job.

J A.

I recently visited Robbins Brothers Jewelers and couldn’t be happier with the exceptional service I received from Divina! From the moment I walked in, Divina was warm, welcoming, and attentive to my needs. She took the time to fully understand the assistance I needed with my ring and expertly guided me through their seamless repair process, including mailing it to Tacori.

Divina’s patience, professionalism, and expertise were truly remarkable as she thoroughly explained every step of the process. Their transparency throughout made me feel completely confident that my ring was safe in their hands. The craftsmanship on the repair of my ring by Tacori exceeded all expectations, and the exceptional service provided by Robbins Brothers Jewelers made me feel genuinely valued as a customer.

The entire experience was enjoyable, stress-free, and a perfect example of what outstanding customer service should be. I highly recommend Divina at Robbins Brothers Jewelers to anyone in search of beautiful, high-quality jewelry and top-tier service. I’ll definitely be returning for future purchases!

Mark

Incredibly knowledgeable Monalisa assisted me and she created the most unique and pleasant experience of the lifetime. Such a beautiful and intelligent young lady. Highly recommended.

Peter X.

Awesome customer service by Diviana (I hope I spelled her name right) and so many great selections for rings. My fiancée and I came here today to look at wedding bands and Diviana was the person helping us. She was amazing on picking out wedding bands to try and match my fiancée custom engagement ring. She was also able to help me looking for wedding band and answering all my questions like would the color fade, hows the insurance or warranty, etc. I found one that I like from here and the price was reasonable. My fiancée loved one of their wedding band for her and she also looked at other jewlery. We were able to get the SKU number on a card when we are ready to purchase the ring. Mask is required so be aware of that and they have hand sanitizer available.

Erica S.

Take your business anywhere but here. This company. This location. The jeweler they have in house to back their “Peace of Mind” garbage warranty completely butchered my wedding ring I have had for 10 years.

If it was possible to rate this place no stars I absolutely would. I am sick over this entire situation and the “treatment” I have been given as someone who has purchased and received 3 rings here.

I bring my ring in yearly to maintain the warranty on my diamond. Last time I brought it in, I was told I’d need the tips repronged, and I would have to leave my ring for a week. I did not want to do this. I haven’t been without my ring for any period of time since it was placed on my finger 10 years ago.

I left it at the Canoga Park (Woodland Hills) location in January for a week and picked it up. I could immediately tell it was off. It just didn’t look like my ring. I am a non confrontational person, so I left to inspect it at home. It is completely butchered. See the photos below for yourself.

The prongs do not match the original setting, there are pits in all the prongs. It’s snagging on EVERYTHING. No two prongs look alike. They were never evened out, or re-finished as the metals are all mismatched.

The quality of work is so subpar, it looks like an amateur/apprentice jeweler worked on it.

I went back after attempting to cool down about the entire situation and was told there was no one there who could help me. The jeweler was not there, nor was the manager. She offered to have me leave my ring (really, REALLY?!) and she would convey the issues (I wouldn’t hold my breath as she told me it wasn’t butchered) or to come back in 3 days and try and get help then.

I have zero confidence that my ring can be returned to its original condition. They only employ one jeweler and they already proved to me they’re not capable of fixing what should have been “an easy and routine maintenance” to my ring.

Now I’m going to have to fight for my warranty and replacement. I am currently waiting on a call back from corporate offices.

Mac

Excellent performance by Mona Lisa.
She helped me to find beautiful anniversary ring. She was attentive and amazingly patient with me and she created awesome experience. Thank Mona Lisa, you are expert and wonderful.

Jacob D.

Incredible experience with Monalisa. I was impressed by her knowledge, ability and of course her beauty. I’m so happy with my purchase and all credit goes to Monalisa.