Romans Jewelry

The staff is very kind, and the jewelry selection is beautiful. However, I went there to have two watches resized, and on one of them, they didn’t properly reattach the stem. As a result, the watch fell off my wrist 30 minutes later and is now scratched, even though I just received it for my birthday yesterday. I’m a bit disappointed, especially considering I paid $20 per watch for the resizing. :/

They botched my necklace. Some links had separated, brought it in to reattach. Told me necklace was too old (which it is +- 40 years) and that it would happen again unless they reinforce all the links for $960. A new one same weight, length and carats would cost over $2,000. Since it was a gift from my late husband, I agreed. Gave them the necklace and the detached piece. Needless to say they lost the extra somewhere between Placerville and Folsom, told me they didn't get it and out courtesy they would elongated it for free, since without that piece it had become too short to wear. Unfortunately I couldn't prove that I had given them both, the actual necklace and the broken piece. Here is how they "fixed" it. If you think about going there, run the other way!

I popped in this morning with the intentions of just trying a couple things on as I was looking to upgrade my wedding band-- Alla cleaned up my set, and had me try a few things on, all while my wild kids were touching all over the glass; she absolutely did not HAVE to do that. I left to the other shop, and something told me I needed to go back. I purchased my dream wedding band because she was so sweet, caring, patient, and generous. 10/10 will go back for my jewelry needs!

When purchasing nice jewelry, we want a trustworthy, knowledgeable, friendly store. Charlie Stevens and his staff at Randolph check off this entire list. My husband and I have purchased our heirloom wedding set there as well as other presents over the years and have continually found gorgeous jewelry at reasonable prices with fun service. I consider everyone at Randolph's a friend and look forward to greeting them whenever I pop in to look around or purchase another keepsake! For a recent anniversary we went in and found flowers waiting for me my husband had set up!! And a gift certificate too! This little, mighty store is one in a million!

Randolph's has done an impeccable job on every piece of jewelry I have brought in. (Including designing a necklace for my sister who lives in Boston, MA) The latest piece I brought in was an antique ring of my grandmothers that was a few sizes too big (size 11 and I'm a size 6) and Charlie worked his magic and the ring now fit's perfect. I've never been so happy with a jeweler. I highly recommend Randolph's to anyone.

My daughter found a great ring for her wedding. She felt like the setting was perfect she just wanted some more color in the setting. They went out of their way to give her exactly what she wanted at a great price. I was so impressed with their service we brought in some jewelry that needed repairs and they did a fantastic job on them. Thanks we will be back again.

My fiance and I had a great experience with Randolph! They were great a suggesting my wedding ring and even worked with us on finding the perfect turquoise stone for the center. We both love supporting local businesses so it was meaningful for us to see them.

Charlie Stevens and staff are just wonderful. Whether buying new jewelry, estate sales, repairs and cleanings, they deliver excellent service at reasonable prices. They are always available and deliver on-time. I highly recommend Randolph Jewelers. From a very satisfied customer - Maureen Dion-Perry