1/5
I held off giving ScreenWorks a review, until my FOURTH failed attempt at having them repair my iPhone's cracked screen.
At that point, I explained I'm out of patience and time coming back for more chances.
I asked for a refund, and was told they would have to put on my cracked screen, but they "don't know where it is or if they have it". I'd have to wait a few hours to see, then they would have to schedule a district manager to come in which would take more time/days.
Stuff happens, but you CAN NOT put a customer through all this, then put multiple more roadblocks at correcting poor workmanship.
As a business owner who depends on my phone, they showed no concern for making me come back so many times. (They seemed VERY disorganized each time I visited).
Initial problem: Cracked screen, but iPhone is working fine.
Attempts: Within hours of leaving their offices the first time, the screen developed spots, randomly opening apps, typing letters when trying to e-mail or text. They said sometimes they get a bad screen. OK, stuff happens.
After getting it fixed the SECOND time, my screen started acting up and now IT IS COMPLETELY DARK.
I go back a third time and they said leave it longer and they'll get to the bottom of it. They DIDN'T. Same and new issues. (One tech indicated the inside looked like it had been altered. It's only a couple months old and THEY were the first and only ones to get inside it).
A day later I'm again having blotches on new screen and random programs opening, butt dialing and random text typing.
Closing... I will NEVER go there again.
As a business owner I can't be without my cell phone and I don't have this kind of time to continue going back every day.
I would have held off writing this review, until they made refunding my money even more of a nightmare, adding more days and visits, and they said they still might not be able to refund my money.
Keep your $150 @ScreenWorks. But your reputation is beyond repair. Kind of like your efforts on fixing my phone and serving your customers.
