Seven Trees Annex

The supervisor went above and beyond to help locate my package on a Saturday even after the post office was closed turns out I put the wrong unit # on my package. It helps when u have a tracking # thank you to the carrier who went back to the location to get my package I know it was a hot day and you guys work extremely hard.

If I could give less than 1 star I would. I've had packages they say are delivered not be anywhere on my property. And the customer service is abysmal both in the office and on the phone. Once thing I will say is that our regular mail carrier is great. But anyone but her is delivering to us, stuff is damaged, or missing, and the mail is usually way later than our normal carrier gets it done. And then you have to deal with the people at this location and they are shady and move at a glacial pace. And good luck getting anything done over the phone because I've never had any luck getting any of the multiple delivery issues fixed over the phone. You'll have to go in for that. It is extremely frustrating.

Constantly getting wrong mail. Filed multiple complaints many times regardless. Carrier is not reading label in my box and doesn't look at the mail before fore shoving it in the box. NOTE I have a label in my box saying what to deliver and not POSTMASTER ! Delivery wrong mail Is a form of Mail Fraud. when you do it constantly with act of Neglect. Seem they don't care about their job!. Clearly you have poor rating for reason . I have live 10 years and you haven't fix this issue.!

They need to close this place down. It's a dump, the employees are useless. I don't know if it's the sorters or the carriers but my mail is being delivered to the wrong address. I have not received packages that they say have been delivered. This is the worst post office I have ever had to deal with. I called last week because I got an email stating that they had left a notice at 7: pm at my door saying my package couldn't be delivered because there was no secure place to leave it. There was no notice left at my door. So I called to find out where my package was and the person I talked to said she would have to call me back in 10 mins. After 2 hours and no phone return call I call them back. I told the person who answered about the person I talked to the first time and I wanted to know where my package was. He said he didn't know what to tell me. So asked if I could talk to his supervisor and he tells me the 1st person I talked to was his supervisor but she had gone home 2hrs before. Wonderful!!!! This place is horrible.

Over half a year using this post office to pick my mail and packages. There could be hiccups, but this place is not retail and is not supposed to attend general public. The staff tries their best to do their job. Treat them well and they will treat you well back. People commenting on the appearance of the place and poor "customer service" are just ignorant.

If I could give no star, that would be my rating. I've called for 3 hours in a row, yet have not been able to speak to an attendant. I have not received mail delivery to my office in the past two days and this is completely unacceptable. I can understand a possible back up in mail due to the holidays, it would considerate of the post office to at least send out a notification or at the very least answer their phones. I'm highly dissatisfied with the 80 Lewis Road, Customer Service!!!

I drove across town to get certified mail here and I waited 45 minutes to find out the incompetent staff lost the mail. The post office also aesthetically looks like a laundromat that sold all of their washing machines and now just has a pair of dirty white lawn chairs for people to sit on while waiting to find out their mail is missing. The building is unprofessional, the staff are sub-human, and even during normal business hours nobody answers the phone there.

Been having some real issues with mail, not receiving mail for days, getting other peoples mail. My neighbors are having the same problems. In fact my neighbor received 8 letters from EDD that belonged to different addresses. This is a huge problem and needs to be fixed. Come on Lewis rd Usps let’s get some new management or something. Going down there tomorrow to file a complaint. Not sure if I’m wasting my time