Tarzana iPhone Repair - Woodland Hills, California

Neal S.

SEE BELOW AT THE END FOR MY RESPONSE TO THE OWNERS RESPONSE.
Doesn’t stand behind work and poor quality replacement products. Took iPhone to replace back glass and they only do it overnight because they sub it out to a third party. Got it back and there was some glue around the edges from sloppy work. Two weeks later, I pull off my MagSafe charger and a piece of the back glass breaks off (see photo) and cracks from that same area. I just assumed they would fix it under warranty of their work. Nope! Blames me stating that it was definitely dropped when there is no sign of any damage or mark. Avoid this place at all cost.

I took my phone back without being repaired as I wasn’t going to pay $100 more and took it to LA Tech on Reseda and they are amazing and professional. Charged me less to replace the glass and looks totally new and professional. And they did it in two hours.

Adding one more note: LA Tech that repaired this phone professionally said that the replacement glass was missing the magnet on back of the glass so the internal magnet likely had too much pressure which caused the MagSafe charger to break the glass.

RESPONSE TO OWNER: Your fix to charge me close to full price is not helping the customer or offering to fix it. The phone was NOT dropped as mentioned and your third party company that fixes the glass, since you don't do it yourself, did a terrible job and left out the magnet under the glass and the MagSafe battery attachment shattered the glass which should not happen. Just stand behind your work and make sure you have a third party company that is professional and proficient. I found LA Tech in Reseda to be extremely professional and they fix the glass on site within 2 hours.

Ryan F.

A Disappointing and Misleading Experience
I recently entrusted my phone for a screen repair. While the initial quote seemed reasonable, additional, unexpected costs were added. The repair took longer than promised, and the replaced screen had a different aspect ratio than the original. Additionally, the phone malfunctioned shortly after the repair and the fingerprint sensor stopped working.
I would advise potential customers to exercise caution when choosing a repair service. It's important to be aware of potential issues and to ensure clear communication with the repair provider.

E E.

This is the worst establishment I've ever been in hands down....
The staff rude...crooks they will steal your money when there products dont work and only refund half of your money for there prodect not working.
charging a ridiculous 30 dollars for an iphone charger
Do yourself a favor go anywhere else

Look at all the negative reviews about unreliable service provider
He never offered a 10 dollar option for a charger if your looming for a helpful service provider this is not it go anywhere else for your phone needs

Robert B.

This place is honest
And great prices and fast

Kimberly H.

My phone looks amazingly brand new. I really appreciate the quality of work and effort placed into fixing my phone. Chris was kind and even took time to smooth(file)out the edges of my phones busted corners. I would highly recommend anyone coming here and getting their phone fixed. Ah and he even placed a phone screen I had bought online for me as well as my case. Thank you!

lauren F.

I had such a great experience here! Jeff is very sweet and has great customer service. I even got the model of my phone wrong and he was very understanding about it. I will definitely coming back here if needed and refer other people as well!

Heidi B.

Got an appointment same day, a parking spot right out front (but there’s Also free parking in the back) and my device was ready in 45 minutes. I got a quote over the phone for replacement glass but they waited til I came in to tell me that was for generic glass. It was a $25 upgrade for Apple glass. But, still probably Less than Other places. Easy experience.

Evelyn B.

I am updating the 5 star review I previously left to 1 star and if I could do ZERO stars I would! They literally hassle you to leave them a 5 star review before you can leave their location and now I know they do this to hide all the other negative reviews. Please do not bring your phone here!! I am not the only one that has been through this issue according to the other negative reviews. First off, “Jeff” gave me a quote of over 200 dollars to fix my Iphone 10x max and when I told him I would call back because I wanted to look for more options he told me they could work with me and was very persistent about negotiating the price with me. I agreed to pay 110 dollars and when I showed up to their location they told me my LCD screen was also broken which means they needed to fix two separate screens, he told me this would cost me more and I told him I could not pay more and I tried to get my phone back to leave. He held on to it and told me he could do it for 130 cash, still holding on to my phone I told him I only had 120 cash and
he agreed. My phone started glitching a couple days after getting it fixed and then completely gave out on me. I took my phone back to see if they could just fix the problem and they tried to say I had broke my phone again... when I had not dropped it or anything and the only problem was the glitching!! He said he could fix it for 99 dollars!!! What?!?! After he charged me 120 to fix TWO SCREENS the first time?! He told me it was not covered by the warranty which made no sense and he kept mentioning the great deal he had given me the first time which HE was very persistent to give me. They know what they are doing, they know people will have to go back to fix the glitching or other problems they caused which will get them more money. I left the location really upset and told him we would write a very negative review. He then texts me and tells me to give him a call back and I do because I expected a refund. He told me that he would only give me a credit for next time I need their services and asked me to take down my negative review!!!! How does that even make sense why would I ever want to go back and have these scammers touch my phone?!?! SAVE YOUR TIME AND MONEY.