The Pill Box Pharmacy - Decatur, Alabama

The Pill Box Pharmacy

The Pill Box Pharmacy, located at 2422 Danville Rd SW Suite J, Decatur, AL 35603, United States, is a highly-regarded pharmacy that specializes in providing exceptional pharmaceutical services to its customers. With a phone number of 2563531121 and a website at thepillboxofdecatur.com, the pharmacy is easily accessible and user-friendly.

Specializing in Pharmacy, Drug store, Medical Center, Medical supply store, Vitamin & supplements store, The Pill Box Pharmacy offers a wide range of products and services to cater to the diverse needs of its customers. Additionally, the pharmacy prides itself on being a veteran-owned, small business, further emphasizing its commitment to the local community.

The pharmacy offers several convenient options for customers, including kerbside pickup, delivery, drive-through, in-store pick-up, in-store shopping, on-site services, same-day delivery, and a wheelchair-accessible parking lot, entrance, and toilet. The pharmacy also boasts a gender-neutral toilet and is known to be an LGBTQ+ friendly and transgender safe space, making it an inclusive and welcoming environment for all.

Customers can pay using a variety of methods, including checks, credit cards, debit cards, and NFC mobile payments. The pharmacy has received an impressive 70 reviews on Google My Business, with an average rating of 4.6/5, showcasing the high level of satisfaction among its customers. One notable review praises the pharmacy for its helpful, knowledgeable staff who genuinely care about their customers, demonstrating the exceptional level of service provided by The Pill Box Pharmacy.

👍 Reviews of The Pill Box Pharmacy

Moriah H.

5/5

I cannot say enough good things about this pharmacy! I live in Madison county & still use them, they're amazing. The staff is helpful, knowledgeable & seem to genuinely care about their customers. The pharmacist has gone out of his way, multiple times, to help me with any issues I've had. I really love this place & will be a lifetime customer, i recommend them for everyone!

Madison D.

1/5

I’ve always stuck with my main two pharmacies. Well, last month my normal pharmacy was out of my medication so I was told to try out this pharmacy. I waited 30 minutes to be told my insurance needed a pre-authorization. I felt that easily could have been told to me upon arrival. I ended up having to pay out of pocket for my medication and had to wait a week to get it filled. When I did pick up the medicine they asked me how many I get and asked if it was 75. I found that odd considering they are the pharmacist and they should be looking at what my dosage and count is. Then yesterday, after the pre authorization has been done and handled I was told that this months medicine was on hold. I was told I was early by two days because of how I had to wait a week past last month. I always try and take less of my medicine for situations like this so that I have some saved back for emergencies like these. However, I don’t understand how people who aren’t able to do that are able to get by with these strict guidelines. Instead of being rude and matching the judge mental energy of the counter lady I decided I would just call my doctor and go back to my other pharmacy. Everyone has different opinions and views on things. I just really value a place who is compassionate and not judgmental. If one rule applies to one person then it should apply to all. The doctor called the medicine in to the other pharmacy and they immediately had it filled and waiting for me when I arrived. They even gave me a complimentary water bottle for my troubles last month. This pharmacy is not the place if you want to feel valued and cared about. I never felt like I was in good hands here or being treated correctly.

Mary W.

5/5

They are the best! Personal, professional and very compassionate. I will never use another pharmacy again. My husband is on hospice and they go above and beyond to make sure that he has everything he needs and their delivery man is absolutely awesome and never complains at all even though he has to come to my home sometimes every day. I feel like they are going through this with us even though they mostly talk to us on the phone or in the drive through or when he delivers. I just wanted them to know that what they do is so much more than fill medicine.......thank you very much... I also want to shout out to the best delivery guy on earth, Jeff Stewart!!!

Autumn F.

1/5

They started closing at noon on Saturdays which is fine but not when they roll the phones over 10+ mins early & then close the window with three minutes until closing. I had a prescription that was filled, already paid for (they have our HSA on file) & just waiting pickup. I arrived with 3 mins to spare & they had already closed the windows & rolled the phones over. I understand not wanting to take in a new prescription at that time but everyone who comes there isn’t coming with a new prescription in hand…there are a ton of people picking up refills, meds that were called in earlier, etc. All had to do was hand me my prescription but all of the windows were already closed & one of the employees was sitting in the parking lot in her vehicle just waiting (not sure why she was bothering to wait unless she was waiting until closing time to actually drive off?) LOL. I hope the owners see this so they can pull the DVR to see for themselves. I used to love getting my & my family’s prescriptions here but this past yr they’ve gone downhill & it’s a hassle to go there now. I miss all of the older employees that worked there for years. One of the new pharmacists actually called my husbands dr about refilling eye drops that was still within valid date. Why would you waste your time & make a customer wait while you verify a non-narcotic prescription that was still valid With all the calls they make you’d think they wouldn’t have time to close early. You already have very limited hours so if you’re going to start closing 2 hours earlier on Saturdays, at the very least keep the phones & windows open until the new closing time. I’m gradually moving my & my family’s prescriptions over to Publix pharmacy. They accept goodRX & there are times when I can get my prescriptions a few dollars cheaper then my copay if they run goodrx. They’re also really good about suggesting that if they know it’ll save $. Also if you get all your meds filled there they will fill your prescriptions while you wait instead of putting you in a long que like other pharmacies.

Joni I.

5/5

I would recommended them to everyone ! I wish I didn't have to move because I miss them! They were always so nice to me and never gave me Any problems the four years I was there. Lee the pharmacist is very informative and has always known the answers to my medication questions.

Jill S.

5/5

I use to hate going to Pillbox to get my prescriptions, but now the new pharmacist and the staff are so nice. They are non-judgmental and treat everyone the same! I feel a sigh of relief when I go there now!

Angel S.

5/5

Great staff. Wendy was absolutely amazing and took time with me to help me understand why I have been dealing with the problems that I have and reassured me that Catherine would be able to put together a compound for what I needed to get my hormone levels to where they need to be. They are the kind of people that the world needs more of and I am so grateful to them for what they have done for me

tori T.

5/5

They are very fast and caring. I also got free delivery which made my life SO easy!