T-Mobile Experience Store - Little Rock, Arkansas

Wayne Fields

For the last two years, I've been trying to move a 10-year-old, no longer available option from my phone to another number on my T-Mobile account. It seemed simple, but it wasn't. Before last week, I tried calling T-Mobile customer service, messaging several reps on the T-Mobile app, and even going in person to a different T-Mobile store.

Last week, I went to the T-Mobile Experience Store off University in Little Rock and met Tyson. I explained that I wanted to move an unavailable option from one phone to another on my account. Tyson tried to make the switch on his tablet, but like everyone before him, he was locked out. But Tyson didn't give up. After several minutes on the phone with a technical wizard in a far away cyber land, they continued trying different magical spells and managed to get it done. Tyson hung up the phone and told me my request was successfully completed. A week later, the change no one else could do is still working perfectly.

The T-Mobile store off University isn't the closest to my home, but it's the only store I'll go to from now on. Plus, it's a great-looking store with lots of merchandise on display. Thank you, Tyson!

Jessica Dover

DO NOT DO IN STORE PICK UP the system requires state ID, or an authorized user with one and after three trips from 30 miles away I still was refused my upgraded device and told that I had to replace the order and pay again. The live chat told me I was going to have to pay $74 MORE than the original price to replace the order. It has taken THREE days, five phone calls, missed time at work, three chats, and over $400 to finally get this sorted out through tier two customer support through Facebook. Come to find out the store never should have sent me away, they should have called the retail support line and gotten me my phone. This store has apparently not been trained on policies or support. Their staff is misinformed and improperly trained. Ship your device. Save yourself the headache. Severely disappointed.

Terry Brown

I visited here for new service and was out within 10 minutes. Attentive customer service is what I like, and this place has those types of workers.

Joyce Powell

I’m still flabbergasted about my experience at the university store. I have never felt so overwhelmed and annoyed at the same time like I did on yesterday. I’m not going to blame the employee, who assisted me because I know he was just doing his job but T-Mobile the way you all got these employees out here being money greed for sales is sickening! I came into the store to get an upgrade on my phone, nothing else. I made a decision on what phone I wanted which was the iPhone 15. Ethan, the gentleman that assisted my transaction asked if I was interested in case and screen protector. My answer was no, I just want the phone. He goes to the back, me assuming he’s bringing my phone. He come back out with no phone in his hand and said something about a (10 minute window) or something to that nature and that his manager will be over to talk to me, (I’m thinking to myself, why I just want to get my phone and go- In the meantime he brings like 8 different phone cases to the table and grabbed a screen protector after I stated no the original time. My answer was no again. He goes to the back again, comes back out still no phone. He stated that his manager bought up a good point, since I told him I work at a bank and he asked if I can have my phone out. I responded yes I can have my phone out at work because I have some clients that texted and no I’m not interested in a watch, then he asked about AirPods, iPads and the answer no several more times. At that point, I felt so bad for him, I just said give me the screen protector and that’s it-I was pissed! And I just wanted to get my phone and get out of there. I came inside of T-Mobile at 1:15 and didn’t leave out until after 2:30. That’s ridiculous! When a customer entered into a T-Mobile store, we know what we want, as a customer I don’t want to be harassed on buying extra items if I didn’t request it. It’s okay to asked that one time but having employees asked consistently…..Just don’t. Beware!! Order online if you don’t want to get harassed.

Emmakate Franz

Went to this store because my phone had broken down and stopped. Had a wonderful experience. I had a store associate named Ted and he was great, very knowledgeable and very personable. If I ever had problems with my phone again I would come to this location and ask for Ted again.

Andrew Wagoner

Just switched. Very friendly and now they cover Netflix, Hulu, and Apple TV with your service along with other stuff and beat those other places prices. BUT their coverage is NOT as good as their map shows.

Diane Rose

Too "corporaty" - I left AT&T several years ago because they only responded quickly if I was adding a new service. Anything else was so much trouble that I was in danger of stroking out while on the phone with them after the first couple of hours! Now, it feels like T-Mobile is either the same or very close to being there, too. I don't know if it's every T-Mobile store, but I visited two stores on this particular day because I wanted a specific phone & watch. I have been waiting for months to upgrade and had done tons of research! The service was blah, bland, whatever. More interest in each other and the secrets they were sharing than whether or not I was going to write a review or not. I'm not looking for an "outstanding & energetic" display of excellent customer service... but I do take offense when I'm spending money at your establishment and you are ignoring me as though I'm not in the room. Not polite. Not professional. Not welcoming. Overall, it made me wonder who my next service provider will end up being when I leave T-Mobile behind because they became too much like AT&T.

Johneric Smith

Very poor service! walked in today and white associate and black associate Just looked at me and didnt even greet me or ask if I needed help.