TrueNorth - Northstar Village - Truckee, California

Sarah F.

Ben and Xavi are the best. Be nice to them!! We had a wonderful time getting our boots fitted. They work so hard and they care so much.

Aaron R.

Andy was awesome, patient and knowledgeable. Did not try to sell me on anything. Most comfortable boots I’ve ever had. Thank you andy!

Sharla W.

Ben was awesome. He went above and beyond and couldn’t have asked for a better experience to get new skis and boots for my kids. Thank you!

Colca

Would not make another purchase here. Did a “full tuning” here and board come out like this. The lady work here was nice enough offered to redo with a better wax, but the guy here just gave a lot attitude when calling me and told me the board is ready to go, and cut me off while I was asking questions on the phone. And while picking up I was told by the same guy that this is for sure an iron wax 🙂

Bryan M.

We just ran in the shop with an hardware issue that was quickly resolved by Ben who was so helpful and deserves kindness and praise! Thanks so so much Ben for your help!!

Dede E.

Awful. I left my board overnight to get my edges sharpened, and when I went to retrieve it the next day, they couldn’t find it. An hour later, after multiple employees (and eventually even my boyfriend enlisted to help), someone found it in the demo shop next door (sketchy!) The tag said the work had been done, but I quickly felt the edges, and it seemed like nothing had been done, so at least I didn’t have to pay. I didn’t ride that day because this whole ordeal took so long . But the next day before I went to ride, I inspected the board and realized they had sent it through the edging machine, but messed up and ground the side wall and further dulled my edges. Went back into the shop, no one wanted to help, no offers to help remedy it, and left with a ruined board.

joe T.

Visited in December Santa photo long wait line in front of the store door, nice shop for gear and outwear, like anything else here prices are double in the Village! But if you are looking for last minute reasonable ski eye wear you can find here.

Ed K.

Since we ski at Northstar, we stop by the shop after skiing. They have great selection of skis that fit the terrain here, as well as varieties of boots for all level of skiers and foot shapes. We had purchased skis as well as boots (and a few accessories).

Both Ben and Blake are very knowledgeable on the gears. They are both skiers, so they tried the skis themselves, and can tell us how different skis will do under different conditions and skier types. Both are also amazing at boot-fitting. I have very weird feet, but Ben and Blake helped get them right for me.

Even better, there is a large overlap between skis available here with skis available in the demo shop next door. So, we just went next door to pick out the skis we wanted to demo, and then applied the demo costs as credit onto the skis when we bought them. Very convenient!

Also importantly, none of the staffs is pushy, so we could always just browse and no one would bother us. But when we did have questions, they were there, especially when not super busy (it does get busy during holidays though).