Tuscan Pools & The Stove Junction

Been trying to get my pool checked out for going on three weeks now and when they finally actually get back to me after trying to get scheduled for three weeks now they say they will have someone come out for sure Monday but no time on when they think they will be out, and then what makes it worse is here we are Monday and I have called at least 4 times now and I can’t get ahold of anyone or even a answer and still no one has came like I was told today to check my pool, the worst experience I have had through my whole pool process. When they say they will be out a certain day I wouldn’t wait around because now three weeks of not getting a answer and then on the day they said they would be out to inspect my pool I get a no call, no show, worse customer service I have ever had anywhere.

My pool needs help, but unfortunately this is the only walk-in store that I am aware of that is located in Red Bluff. The lady was so rude. Last year we explained to her that we were new to pool ownership but she continued to speak to us in a condescending manner. We brought a water sample in and, although we were the only people in the store, she didn't seem to care about explaining things in non-scientific terms. Red Bluff needs a couple of more pool stores so she doesn't feel so damned important and has a bit of competition to force her to perform better customer service.

I didn't go into the store myself, but my boyfriend went in to purchase product for some issues we were having with our above ground pool, and well water discoloration. They were knowledgeable and the chemicals and products they sold us cleared the problem up in 24 hours!

Nice lady, but does not have good business skills. Wait around for her and sometimes she shows up, and sometimes she doesn't. Sometimes she sends helpers out that don't know anything about what they are doing. We have spent alot of money with this company for, new pool robot that cost over $700.00 etc.and got terrible results. Sweep only cleans deeper end of pool.

Adam and Eric replaced pump and filter they were very professional and knowledgeable I will turn to them for pool needs and advice!

Excellent Customer service, friendly staff and very knowledgeable both pools and stoves. Highly recommend

Excellent service. Always willing to help you get your pool ready for summer.