5/5
My wife owns a Z-Flip 4, and, while cool and foldable, the screens on these things sometimes go out randomly. Something we weren't aware of prior to purchasing when they first came out. Her screen just upped and died. With insurance, we were able to secure a replacement Flip 4, and we thought that'd be that.
Unfortunately, because the screen was kaput, we had no way of transferring the un-backed up data from the old phone to the new phone.
I tried a few different places, including the so-called "Geek Squad" from Best Buy, and everyone had the same answer, "Sorry. No screen, no help."
As a last-ditch effort, I came to these guys, and they actually gave me options. They could repair the screen, and I could do it, or they could put on a temp screen, and they could transfer the data themselves.
I opted for the temp screen. It was cheaper. Had to wait about 5 days for the screen to come in; it was a special order, but once it did, we completed the transfer.
We had our kids' birthdays and recent concert pictures we were about to lose forever. We are VERY grateful. These guys are awesome.