Ken's Audio Video Car Stereo - Warner Robins, GA

Ron M.

Installation and Customer Service Is trash. Whole team is lazy. They will leave your sub woofers dangling from aux chords, speaker and amp sliding all around you trunk etc. Get your work done somewhere else. Ken’s and its workers are trash.

Scott H.

Will never go back!!!! I went in to get new speakers for my truck l specifically told them not to cut wires they charged me for 2 ford speaker adapters. When they finished I asked for my old speakers and the box new speakers came in. I noticed they cut my factory wires and did not use adapters as I requested. I spoke to manager Scott and asked why they kept my money for adapters if they didn't use them. He immediately became defensive and said he would refund my money. He also implied it was no big deal that they stole my money. He offered no solution except to refund money they stole from me. He blamed the installer for the issue even though he's the manager. I spoke to Ken who I believe is the owner he acted like stealing my money was not a big deal. Total lack of professionalism and integrity. Again he offered no remedy for there dishonesty. I demanded a 25% discount on the bill I had already paid in full Ken agreed and then advised me not to come back and spend any more money at there store obviously I won't be back. I saw owners remarks after calling out their incompetent and crooked business tactics. I hope you have a nice life also mr.ken your response is exactly what I expected from someone with no business integrity.

Adam U.

Last week, I scheduled an appointment for today, Feb 14th, at 9:30 AM to wire in a new wiring harness. That's it. No stereo install, no trim pieces to remove. I even pulled the stereo out and pulled the wiring out the bloody hole for easy removal/replacement. I would have unplugged the harnass, too, but I don't have the hand/finger syrength anymore. The stereo just needed to be plugged back in and slid into the open slot.

I show up at 9:25 and hand over my key. 3 hours later, I still haven't been called so I walk in and ask how much longer. They had no idea my car was there, my key was just laying on the counter, and no wiring harnass can be found for my car. Now my money ($85) is floating in refund limbo. I needed it done today. I have now ordered a harnass ($12) and a similar bluetooth stereo ($17) to the one Ken's installed March of 2022 that cost me $150 and will just do it myself, somehow. I have neuropathy which is why I paid professionals to do it in the first place.

The guy behind the counter called the Macon store just to try to save the day. Props to him. Wish I knew his name. Deserves a raise.

Eric S.

Kinda really disappointed.
1. I went in to have a box installed, custom if need be. Left with an all in one box and install kit. Took a bit for their schedule and my schedule to vibe so thats not my heart ach.
2. I asked while installing the amp if they could hook up the FM/AM wire. Rather than call me and ask where the adaptor was, they just didn't do it.
3. When I dropped the truck off I could Hotspot and listen to Pandora. When I picked it up, I could not because the sub "didn't get enough signal" from the head unit, so now I had to Bluetooth it inorder for the sub to work.

Today, Thanksgiving day I had to go find a parking garage (raining) and pulled the head unit off to find that the GPS and WiFi adapters were unplugged, along with the MIC. Plugged everything in, tightened everything else.... and guess what? Everything works perfect. Kinda weird.

Heather G.

Took my new car there to have a new sound system installed and everything is perfect and sounds amazing! The staff was very friendly and knowledgeable, The manager Scott (i think was his name) came out and made sure everything was working properly and helped us get connected before leaving. Very pleased with the service so far!

Nish S.

I was super hesitant to write a review two years after the fact… but I felt my experience with Ken’s Audio needed to be brought to light.

I came to Ken’s for a full sound system upgrade in my 2021 Ram 1500 with premium audio. Staff was courteous and knowledgeable. Install was scheduled with no issues. Install details were as follows:
- Alpine Type-R 6.5 component speakers in the front doors
- Alpine Type-R 6X9’s in the rear doors
- 2 Alpine Type-R 10 subs under the rear seat
- DD Audio D4 amp to power the interior speakers
- Rockford Fosgate amp to power the subs

The install took 2.5 days (much longer than I expected. But if it’s done right, I don’t mind the wait). When I arrived to pick up my truck, they handed me my keys and said thanks. There was no explanation of what was done, or any walk-thru of the install. The next morning, when it was light out, I looked around my truck to see what had been done, and immediately noticed that there were:
- Wire clippings everywhere
- Cut zip ties in my floorboard
- A screwdriver left in my console
- Loose and hanging wires under the glove compartment
- Amps mounted under the front seats when I specifically asked for them to be mounted on the wall behind the rear seats
- Wires showing that had been run along the sides of the truck

I took my truck back to Ken’s and they tucked some of the wires on the spot. Great. I decided to live with the other issues rather than take more time off work to get them fixed.

Fast forward two years. I’ve retired from the Air Force and moved away from Warner Robins. My stereo is having issues (not Ken’s fault). I went to a shop in my new town for troubleshooting and in the process of doing that I asked if both amps could be moved to the rear wall. They said no problem.

After speaking to the installer, after the amps were moved, he highlighted all of the corners that were cut by Ken’s. My Rockford Fosgate amp was mounted under the passenger seat using 2” drywall screws right through the floor. Cables were poorly routed, and overlapped. The grounds were put in using self tapping screws through the floor as well. Overall, It was a sloppy install.

Being two years after the install, I’m not expecting anything from Ken’s. My intent is to bring attention to the fact that I brought my brand new (at the time) $75k truck to them with the expectation of PREMIUM work, and I paid them a premium price… And that was not delivered. Buyer beware. I’m happy to discuss specifics, as my new installer has done an excellent job of documenting the overhaul.

Emily F.

Went in to have a Carplay compatible radio put in my Nissan Versa before we moved out of town. We purchased the radio on April 6 and were told it was a quick and easy job, would take 2 hours max. After 2 months and six visits to the store, most of which we are driving 2 hours each way, and them having our car for 10 days straight, the job was still not done. They went from excessive communication (6-7 calls within a few hours the first time we dropped it off) to no communication (0 calls over the 10 day period). Every time they were missing a part of had parts for the wrong car (sentra rather than a versa) they blamed the website for sending them the wrong thing. I understand once, but 3 times? Between visits 4 and 5 we had no steering wheel controls or back up camera for over 4 weeks, though they told us on visit 4 that the part would arrive in 3 business days. They took no responsibility and showed no remorse for wasting our time. After back and forth on the final visit they agreed to a full refund but we are now driving around with no radio & dashboard, which is preferable to going back to Ken's. I had heard good things about this place but the manager (owner's son) was very condescending about how successful they are on our final visit.

sam M.

It was quick just how i like it i called and asked for price to put in a radio. i liked it, dropped my truck off and then bam got what i paid for they werent tryna make me buy something i didnt want, everything working right will definantly be back to get my speakers done but would like some input on what brand would be best without breaking the bank. Thank you for your services 😎!!! Happy holidays and merry christmas!